Synaptics TouchPad Driver - Failed to Install

Hi all.

I have a friend who is having trouble making his Toshiba Satellite L50-A (PSKLWA-004001), Touchpad work. He said it hasn't been working several months so he has been using a USB mouse instead.

I first tried installing the driver from 'mytoshiba' and no drivers were available for windows 10 (64bit) so I tired the windows 8.1 driver and that didn't seem to work.

Then I saw that Synaptics had a windows 10 driver (same at pinned thread) especially for the touch pad so I installed the PS/2, SMBus one which I believe is the one built-into the laptop and it installed, restarted and no luck there either.

I did the latest windows updates and then it also detected an update for the touchpad driver, so it then installed via windows update and still no luck.

I know that this is not a simple case of Fn+f5 because the function key settings show that the touchpad is enabled and strangely the device manager does not have any device listed under mouse/pointing devices other than the USB mouse.

I believe this is a case, of the right driver has been found but is not installing, but I could be wrong .

Strange that hasn't worked. An outside chance is to try using
DriverMax (2 downloads /day free).
I would never advise the use of such tools except in exceptional circumstances. I can say it has found two quite different drivers for me over the last couple of years I couldn't seem to find.

dalchina said:

Strange that hasn't worked. An outside chance is to try using
DriverMax (2 downloads /day free).
I would never advise the use of such tools except in exceptional circumstances. I can say it has found two quite different drivers for me over the last couple of years I couldn't seem to find.

Yes, I always would go to the manufacture's support website for drivers first...

I did try driver max, and it did detect it was out of date (similar to windows update) took a while to install, but it eventually did. Restarted and no luck. Checked driver max again and it said it was up-to-date.

However I did actually manage to find the driver listed in Device Manger by going to view, Hidden Devices.

So I checked it a time before I took the picture below and it said placed in PS/2 port SMbus with Intel LPC Controller, series 8. Driver Max said that this controller was also out-of-date so I updated that also and restarted
but same problem remains.

I have done many numerous installs of again 8.1 drivers, Synaptics driver download page, windows update and even directing device manager to install the driver manually by using its .inf extension file.

I am now thinking the only option is a possible clean install which I am very confident in doing, backing up and restoring etc...

Hi, you could try uninstalling any remnant of the synaptics drivers.

Try Revo uninstaller.

If there's nothing listed, then you can use the forced uninstall option and browse to an exe file here:
C:\Program Files\Synaptics\SynTP
and uninstall and clean up following the prompts.

Then restart and check no reference to it and reinstall.

I would steer clear of any Driver Updater or Revo.

I have made my cautionary comment about driver updaters... but I don't understand your concern about Revo Uninstaller. This can be very useful in difficult circumstances, and I'd ask your justification- perhaps you had a bad experience using it?

Every deletion has to be confirmed by the user.

Could I encourage you to suggest a way forward?

dalchina said:

Hi, you could try uninstalling any remnant of the synaptics drivers.

Try Revo uninstaller.

If there's nothing listed, then you can use the forced uninstall option and browse to an exe file here:
C:\Program Files\Synaptics\SynTP
and uninstall and clean up following the prompts.

Then restart and check no reference to it and reinstall.

Hi again, sorry for late reply.

I appreciate Helmut's input but I have given it a go anyway, since left over files might be the problem.
It appeared normally on the list so I uninstalled then checked for left over files (none).
I reinstalled again and still no luck unfortunately. Would Helmut indeed have a way forward on this?

I also tried installing the drivers with the model L50 (without the A) and still no luck there either .
I'm hoping its not something to do with the Hardware...