Windows 10: Synaptics TouchPad Driver - Failed to Install Solved

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  1. Posts : 901
    Windows IP 16199 Windows 14393.1198
       05 Dec 2016 #11

    ellellell1 said: View Post
    Hi again, sorry for late reply.

    I appreciate Helmut's input but I have given it a go anyway, since left over files might be the problem.
    It appeared normally on the list so I uninstalled then checked for left over files (none).
    I reinstalled again and still no luck unfortunately. Would Helmut indeed have a way forward on this?

    I also tried installing the drivers with the model L50 (without the A) and still no luck there either .
    I'm hoping its not something to do with the Hardware...
    If the laptop has Precision touchpad (HID Compliant mouse) and Synaptics touchpad installed, you can only use one of them, try disabling Precision touchpad or Synaptics TP, have a look here:How to Adjust Toshiba Laptop Touchpad Settings | Chron.com
      My ComputerSystem Spec

  2.    06 Dec 2016 #12

    If the laptop has Precision touchpad (HID Compliant mouse) and Synaptics touchpad installed, you can only use one of them,
    That's not the case. You can use both a HID-compliant mouse and the Synaptics Touchpad at the same time, if you wish, as you can see I have both on mine.
    The Touchpad on/off is F5, or double tap top left on the Touchpad.
      My ComputerSystem Spec

  3.    06 Dec 2016 #13

    Helmut said: View Post
    At the end of the day I don't know what has been done previously. It could just be something spilt on the touchpad and now it does not work.
    I can only suggest re-installing Windows 10 along with the Toshiba drivers I have previously suggested. The UEFI(BIOS) on mine is 1.80.
    Just for information, you should be seeing something like this, original Win 10 install 13 June, re-installed 4 Sept for other reasons:
    Attachment 112498Attachment 112499Attachment 112500Attachment 112501
    Hi there. I have all things pointed out in red, however the Function Key application does work, but everytime I press F5 it keeps saying Touchpad disabled, even though the status says its enabled.

    I tried W8.1 version on the app and several others but it doesn't seem to be connecting to the touchpad correctly.
    Still no white light on actual touchpad either.

    It may be possible that it is the actual hardware since it doesn't come up as I device and I have to actually click on show hidden devices to find it. I have done a full clean install and no difference is seen there either.

    In fact just a week ago I decided to replace my own laptop internal keyboard since half the keys stopped working (6 years old), however my friends is only about 3 years old, but still I guess it is quite an age for a laptop.
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  4.    06 Dec 2016 #14

    Helmut said: View Post
    That's not the case. You can use both a HID-compliant mouse and the Synaptics Touchpad at the same time, if you wish, as you can see I have both on mine.
    The Touchpad on/off is F5, or double tap top left on the Touchpad.
    Hi brummyfan.

    HID mouse driver is the USB mouse that I am using, however I have tried your suggestion also and no luck there either. It would however be interesting to see if I could get Windows 8 installed and see if it actually is an OS driver problem or the hardware...
    Last edited by ellellell1; 07 Dec 2016 at 05:24.
      My ComputersSystem Spec


  5. Posts : 901
    Windows IP 16199 Windows 14393.1198
       07 Dec 2016 #15

    ellellell1 said: View Post
    Hi brummyfan.

    HID mouse driver is the USB mouse that I am using, however I have tried your suggestion also and no luck there either. It would hoever be interesting to see if I could get Windows 8 installed and see if it actually is an OS driver problem or the hardware...
    Hi ellellell1,
    Can you switch to basic mode in BIOS? If you can, switch to Basic mode(Touchpad) from Advanced and try installing the Synaptics driver.
    EDIT: View the post(8) by nulcxx in this thread:Solved TouchPad Nightmare - lagging, freezing - Windows 10 - Windows 10 Forums
    Click image for larger version. 

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    Last edited by brummyfan; 07 Dec 2016 at 04:23.
      My ComputerSystem Spec

  6.    07 Dec 2016 #16

    brummyfan said: View Post
    Hi ellellell1,
    Can you switch to basic mode in BIOS? If you can, switch to Basic mode(Touchpad) from Advanced and try installing the Synaptics driver.
    EDIT: View the post(8) by nulcxx in this thread:Solved TouchPad Nightmare - lagging, freezing - Windows 10 - Windows 10 Forums
    Click image for larger version. 

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    Thanks, I did have a brief look in the BIOS before and couldn't see an option for the touchpad but I will have another look as I might have missed it...

    Edit: Yeah, no option for touchpad in the Bios v 1.8
    Last edited by ellellell1; 07 Dec 2016 at 15:14.
      My ComputersSystem Spec

  7.    13 Dec 2016 #17

    Its working!!! Finally... lol

    My last attempt (which worked) involved unscrewing the laptop itself and navigating to the main connectors for the touchpad. I took the connectors out then placed them back in again, re-screwed everything back together, re-installed the driver and hey-presto!

    Looks like it was just a loose connection after all...

    So everything seems to be working now, even the led light on the touchpad itself.

    Thanks for all the support, you guys are awesome!
      My ComputersSystem Spec


  8. Posts : 901
    Windows IP 16199 Windows 14393.1198
       13 Dec 2016 #18

    ellellell1 said: View Post
    Its working!!! Finally... lol

    My last attempt (which worked) involved unscrewing the laptop itself and navigating to the main connectors for the touchpad. I took the connectors out then placed them back in again, re-screwed everything back together, re-installed the driver and hey-presto!

    Looks like it was just a loose connection after all...

    So everything seems to be working now, even the led light on the touchpad itself.

    Thanks for all the support, you guys are awesome!
    Hi,
    Well done, thanks for posting the solution
      My ComputerSystem Spec


 
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