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  1. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       15 Jun 2015 #11

    Burgurne said: View Post
    I have now tried this in an elevated prompt:
    powercfg /h Off
    exit

    Reboot

    Then put the laptop to Sleep via sleep-button.

    Wake it up again via PowerOn button.

    And the keyboard still does not work. I then have to either reboot or "connect and disconnect" an USB keyboard to get the buildin keyboard to work again.

    As English is not my first language (you might have guessed this already :-) )will you help me with a text I can send to Microsoft with this error? I really want them to understand the problem, both for me, but also for other users with this model from ASUS.
    I think your original post plus the driver update and turning off hibernation is fine.

    Paraphrasing your posts:


    After upgrading Windows 7 to Windows 10, my ASUS ROG G55VW laptop is missing some features.
    The backlit keyboard and some of the functions keys do not work anymore.
    https://www.asus.com/ROG_ROG/G55VW/

    I downloaded the 10.0.130 ISO from the Insider page and did a clean install, the issue was not resolved.

    I tried the ATKPackage driver from ASUS
    http://support.asus.com/download.aspx?SLanguage=en&p=3&m=ATKPackage&hashedid=n/a

    This helped until the computer entered a sleep / hibernate state. When the machine returned from sleep / hibernate, the keyboard doesn't work at all.

    I found out that if I connect a USB transceiver for a wireless keyboard and then disconnect it, the laptop keyboard functions well, until the next sleep state. The keyboard that has the issue is the built-in keyboard ... the USB transceiver is just a workaround.

    The laptop keyboard also functions correctly until the next sleep state if I perform a cold start.

    I turned off hibernation and that did not resolve the issue.


    I'm not sure that my English is any better than yours.

    If you use the Feedback app, it might offer you the opportunity to reproduce the issue (I usually see this button below the screen shot button, but not always). This allows MS to capture the entire issue and collect data that will help find a solution.

    While I wrote the above, I thought of something else you could try.

    In your current power plan, try changing the value of
    Power options > Advanced settings > USB settings > USB selective suspend setting
    If it is enabled set it to disabled
    ... if it is disabled set it to enabled.

    Click image for larger version. 

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    There's also a setting for device power management, but that's accessed though Device Manager and you have to determine the correct hardware. It's very difficult to troubleshoot that remotely and requires a lot of research on the machine.

    The USB transceiver seems to be the best clue - try the USB suspend setting.
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Denmark
    Posts : 207
    Windows 10 Pro
       16 Jun 2015 #12

    It did not work with changing the USB selective settings. So I will copy&paste your text into the feedback-app to Microsoft, and hoping they will work along with ASUS (and maybe other laptop producers?) to sort this out.

    Thank you so much for your time spend helping me out :-)
      My System SpecsSystem Spec


  3. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Jun 2015 #13

    It was my pleasure, you are welcome.

    Too bad the selective suspend did not help. It was worth a shot though.

    It looks as though you'll have to manage the issue until the next drop. Hopefully the issue will be laid to rest.

    You have a workaround (connect a USB transceiver), although I'm sure that is not how you want to operate your machine.

    It might be easier if your machine doesn't sleep - just power down the screen and drives after 10 or 15 minutes.

    Bill
    .
      My System SpecsSystem Spec


  4. Joined : Apr 2014
    Denmark
    Posts : 207
    Windows 10 Pro
       16 Jun 2015 #14

    Now I think I got it! It is the ATKpack that enabled the light under the keys that causes this issue (I tried the Windows 8 edition as I was told earlier in this thread). I went on and clean-installed windows 10 again, and I was back to no light under the keys, and then I tested the Sleep. It worked fine. I then tried to install the ATKpack from ASUS, and the light worked again, but Sleep was yet again playing tricks on me. Uninstalled ATKpack, but then neither backlight NOR Sleep worked :-(

    So now I am started to install Windows 10 for the fourth time, this time I will be missing backlight, but keeping Sleep and Hibernation. Beside backlight, I will have to try to live without ASUS' InstantOn.

    So with all that in mind, what do I write to Microsoft on the Feedback-app, so they can take care of this? Surely, they don't plan on letting backlight control the "Sleep-function in Windows 10 :-)

    Or maybe ASUS will make a never driverpackage once Windows 10 is RTM? I hope so allthough my laptop is not quite new, but it is a core i7, so I hope it will survive a little longer :-)
      My System SpecsSystem Spec


  5. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       16 Jun 2015 #15

    You summed it up very nicely. Just add the extra information (both KB and Sleep fail if you uninstall the ATKPackage) to what you already have and they'll collect the data they need.

    It's frustrating now, but there will be some solution offered by ASUS to MS. These types of drivers (programmable keyboards, backlit keyboards) are on the list to fix, but not high on the list

    MS has to get network, display, chipset .... drivers working with Win10 before looking at the peripheral drivers.

    You might want to write the same thing on the ASUS support page - address the issue from two sides (MS and ASUS). Who knows, ASUS might point you to another driver that works. I found one driver and offered it to you, there might be others I couldn't locate.

    In any case, I think you and I have exhausted the options available in this type (forum) of trouble shooting. You did great, I appreciate the extra steps you took to better understand the issue. I really appreciate that you posted your results on your thread - that might help other members with a similar issue.

    Please write a new post if / when you find a resolution - thanks.

    Bill
    .
      My System SpecsSystem Spec


 
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