Just wanted to share a good experience. Last Sunday evening an APC UPS that I had bought in June failed. I called APC the next morning and by a little after noon the next day I had a replacement unit and a prepaid return shipping label. Put the dead unit into the box and dropped it off at the local UPS store. Good customer service APC. BTW this is the first failure that I've experienced with APC ever and I had many units over the years.