Windows 10: APC Good Customer Service Solved

  1.    09 Nov 2016 #1

    APC Good Customer Service


    Just wanted to share a good experience. Last Sunday evening an APC UPS that I had bought in June failed. I called APC the next morning and by a little after noon the next day I had a replacement unit and a prepaid return shipping label. Put the dead unit into the box and dropped it off at the local UPS store. Good customer service APC. BTW this is the first failure that I've experienced with APC ever and I had many units over the years.
      My ComputerSystem Spec


  2. Posts : 53
    Windows 9 (aka Windows 10)
       09 Nov 2016 #2

    I have two CyberPower UPSs and I've had really good experiences with their support as well. I'm much less happy with the products themselves. One of the two is an OR1500PFCRT2U unit I paid $420 for. I had to get it replaced after 1.5 years. CyberPower was really good about handling the replacement. But now, just over 2 years after that, the replacement unit is acting up. They tell me it needs replacement. My warranty has expired.
      My ComputerSystem Spec

  3.    09 Nov 2016 #3

    meh said: View Post
    I have two CyberPower UPSs and I've had really good experiences with their support as well. I'm much less happy with the products themselves. One of the two is an OR1500PFCRT2U unit I paid $420 for. I had to get it replaced after 1.5 years. CyberPower was really good about handling the replacement. But now, just over 2 years after that, the replacement unit is acting up. They tell me it needs replacement. My warranty has expired.
    Ouch, sorry to hear about the expired warranty. This is the first time I've had an APC die on me ever and I've been using them for at least 20 years. I have 5 units running, 3 for PCs, one for modem, router, switches, and WAP, and then another for a video security system. So glad mine was under warranty. It was a 1500 unit that cost me $165 at Micro Center. Good price I think.
      My ComputerSystem Spec


  4. Posts : 53
    Windows 9 (aka Windows 10)
       10 Nov 2016 #4

    Yeah, like hard to believe price (unless it was refurbished).
      My ComputerSystem Spec

  5.    10 Nov 2016 #5

    meh said: View Post
    Yeah, like hard to believe price (unless it was refurbished).
    Just checked and it was new, the price was $164.99 including tax. The price is now $169.99 (APC 1500VA)
      My ComputerSystem Spec


  6. Posts : 53
    Windows 9 (aka Windows 10)
       10 Nov 2016 #6

    URL please? Sounds like what I'm after. The only APC unit that seemed suitable for me cost much much more than that, though. I need at least 1,000 Watts.
      My ComputerSystem Spec

  7.    10 Nov 2016 #7

    meh said: View Post
    URL please? Sounds like what I'm after. The only APC unit that seemed suitable for me cost much much more than that, though. I need at least 1,000 Watts.
    APC 1500VA Green Battery BACK-UPS with Automatic Voltage Regulation (AVR), LCD Display, 10 Outlets and Master/Control Feature BX1500G - Micro Center
      My ComputerSystem Spec


 

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