Windows 10: Win 10 upgrade no videos play total rookie here needs help

  1. Posts : 1
    Win 10 Internet Explorer
       02 Nov 2016 #1

    Win 10 upgrade no videos play total rookie here needs help

    Senior citizen with new laptop and learning. Win 10 upgraded and now no videos play only audio be it Facebook or YouTube. Tried forums but do not understand the technical lingo and the expectation that I would know them. Need someone with patience who explains clearly step by step instructions which I should be able to follow. Telling me to clear my cache without explaining how to is my problem with the forums. Sorry for being illiterate but we all started somewhere.
      My ComputerSystem Spec

  2. Posts : 237
    Server 2012 R2 and Windows 10 x64 v1709
       07 Nov 2016 #2

    Have you tried using different internet browsers? Such as Chrome vs Firefox vs Microsot Edge? (Edge is the default browser if you haven;'t installed any other browser)
      My ComputerSystem Spec


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