1. Joined : Sep 2016
    Posts : 17
    Windows 10 Home
       01 Nov 2016 #1

    Programs freezing when going to print

    Hi all,

    I have recently started experiencing a problem when trying to print, from whatever program I use.

    When I click file > Print or press Ctrl+P the program freezes, before the printing dialogue window appears.

    The only way I can get around this is to run the program as administrator.

    I have run windows update and the PC is up to date.

    Does anyone know a fix for this please? It would be good not to have to run every program as admin.

    Here are the system specs:

    System Information
    Time of this report: 11/1/2016, 09:45:58
    Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161014-1755)
    Language: English (Regional Setting: English)
    System Manufacturer: LENOVO
    System Model: 20287
    BIOS: 8DCN40WW
    Processor: Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz (8 CPUs), ~2.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 8104MB RAM
    Page File: 6136MB used, 4143MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.14393.0000 64bit Unicode

      My System SpecsSystem Spec

  2. Joined : May 2015
    Central IL
    Posts : 3,072
    EL Capitan
       01 Nov 2016 #2

    Uninstall the printer software and drivers to flush out the Print Spooler, reboot and reinstall the software for your printer, drivers and let Setup find and connect to your printer.
      My System SpecsSystem Spec

  3. Joined : Sep 2016
    Posts : 17
    Windows 10 Home
       01 Nov 2016 #3

    Thanks, I will do that and report back.
      My System SpecsSystem Spec

  4. Joined : Sep 2016
    Posts : 17
    Windows 10 Home
       07 Nov 2016 #4

    @bro67 Thanks for your advice. I did what you said the day after you posted your reply and it seemed to work, so I thought I'd leave it a few days to see how it went before coming back.

    It worked throughout last week, but yesterday it happened again so I repeated what you said and it has fixed it again.

    I have a feeling I'm going to be doing this every week.

    Do you have any idea of anything else if could be?
      My System SpecsSystem Spec

  5. Joined : May 2015
    Central IL
    Posts : 3,072
    EL Capitan
       07 Nov 2016 #5

    Any third party security software running on the computer? Connecting to it with USB, WiFI or Ethernet? Printer manufacturer and model.
      My System SpecsSystem Spec

  6. Joined : Sep 2016
    Posts : 17
    Windows 10 Home
       08 Nov 2016 #6

    Thanks for your reply.

    I have Trend Micro Internet Security running on the PC. I have had an active subscription to the service for the last 6 years and it's never affected the printing before.

    The printer is an HP Laserjet Pro 400 Color M475dn and it's connected by ethernet.
      My System SpecsSystem Spec

  7. Joined : May 2015
    Central IL
    Posts : 3,072
    EL Capitan
       08 Nov 2016 #7

    Get rid of Trend Micro. That software only protects the company's profit margin by selling a false sense of security. You only need a Anti-Malware product like Malwarebytes, no firewall is needed if you are on your own network behind the gateway, since IPTables, which all gateways use, is very good at keeping the ports in stealth.

    First step in troubleshooting network or device issues is to dump the security software programs.
      My System SpecsSystem Spec

  8. Joined : Sep 2016
    Posts : 17
    Windows 10 Home
       09 Nov 2016 #8

    Ok thanks, I will get rid of trend and see if it solves the problem.

    I'll report back in a few days
      My System SpecsSystem Spec


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