1.    27 Oct 2016 #1
    Join Date : Jun 2015
    Posts : 183
    Windows 10 Pro

    One of HDDs missing/disappeared after awaking computer from sleep mode


    When I awake my computer from sleep mode, one of the data drives is missing (it is gone from This PC (formerly My Computer)). If I go into Device Manager and select Action > Scan for hardware changes then the drive is found and added back to This PC.

    The controller is configured to RAID instead of AHCI in the BIOS (because I have a RAID 0 attached). The affected drive is not in a RAID array.

    I've seen a lot of descriptions of this problem in my Google search (for different versions of Windows) but none of the solutions apply.

    The affected drive is highlighted below:

    OS: Win 10 Pro 64-bit
    Mainboard: ASUS Z170 Pro Gaming
    CPU: Intel i7 6700 (6th gen)
    RAM: Corsair 2x8GB DDR4-3000
    Graphics: Gigabyte NVIDIA GeForce GTX 950
    Sys Drive: Samsung Evo 750 SSD, 250 GB
    Data Drives: OCZ Vertex 2 SSD, 60 GB; WDC WD1002FAEX-00Y9A0; WDC WD2003FZEX-00Z4SA0; WDC WD2002FAEX-00MJRA0;
    PSU: XFX TS 750W (P1-750S-NLB9)
    Bluetooth: Parani UD100 Bluetooth USB Adapter
    Logitech G500 mouse, K120 keyboard.
      My ComputerSystem Spec
  2.    30 Oct 2016 #2
    Join Date : Jun 2016
    Posts : 1,590
    Win10 1607

    Try disabling Link Power Management in the Bios and in your Power Plan Advanced Options , This used to happen to me on a Plextor SSD and disabling LPM stopped this happening.

    Not letting your HDDs spin down in your power plan may help too , ie set to never for testing.
    Attached Thumbnails Attached Thumbnails 2016_10_10_16_45_591.png  
      My ComputerSystem Spec
  3.    31 Oct 2016 #3
    Join Date : Jun 2015
    Posts : 183
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by Kbird View Post
    Try disabling Link Power Management in the Bios and in your Power Plan Advanced Options , This used to happen to me on a Plextor SSD and disabling LPM stopped this happening.

    Not letting your HDDs spin down in your power plan may help too , ie set to never for testing.
    Thanks but unfortunately this did not resolve the problem I'm experiencing. There is no LPM setting in the BIOS but there is a PCI-Express Wake setting which is disabled. There is an ErP Ready setting which I've tried on disabled, S4+S5 and S5. I've set the Windows power settings per your suggestion.


    Also the PC sometimes takes a long time to shutdown/restart and always takes a long time to awake from sleep (it would be quicker to cold boot).
      My ComputerSystem Spec
  4.    31 Oct 2016 #4
    Join Date : Jun 2016
    Posts : 1,590
    Win10 1607

    PCIE Wake is WAKE on LAN (WOL) for waking the Computer via the NIC with another computer or you Smartphone (w/wifi) , you may need to disable fast startup in win10 if you want to use WOL , I did for my Intel NIC on a X99 Board.

    On my Asus X99 Board the LinkState settings are in the PCH Storage section of the Bios not the APM section , but you may have a different issue anyway.

    ErP is the European Power Regulation Settings I don't use them (disabled) as the also stop WOL etc.

    I have a Raid0 Array too but the HDDs are seen as SSDs in the Defrag/Optimise Utility if I run any Driver in the 13.x,14.x, or 15.x series so I am using 12.9.4.1000 at the moment. More on that here if you have the issue too?

    https://communities.intel.com/message/421806#421806
    or
    http://www.win-raid.com/t2257f23-Rai...on-Win-AU.html

    There is also a known issue for some that the HDD's don't sleep properly on certain Drivers eg the 14 series.....

    https://communities.intel.com/message/317604#317604


    KB
      My ComputerSystem Spec
  5.    01 Nov 2016 #5
    Join Date : Jun 2015
    Posts : 183
    Windows 10 Pro
    Thread Starter

    I side-stepped my problem by moving the affected drive to a PCI-E SATA expansion card.

    Indeed I also have the RAID 0 recognised as SSD issue. I posted in the forum you linked to. I gather that the implications are that I will have to defragment the drive manually by command line?
      My ComputerSystem Spec
  6.    01 Nov 2016 #6
    Join Date : Jun 2016
    Posts : 1,590
    Win10 1607

    Quote Originally Posted by THX1138 View Post
    I side-stepped my problem by moving the affected drive to a PCI-E SATA expansion card.

    Indeed I also have the RAID 0 recognised as SSD issue. I posted in the forum you linked to. I gather that the implications are that I will have to defragment the drive manually by command line?
    Not if you use Driver version 12.9.4.1000 found on WinRaid , so far any driver under 13.x works for me but nothing above. (13,14 or 15 series all have same issue)

    uninstall the RST software in CP before downgrading Drivers if you decide to try the 11.5> or 12.0> series Drivers

    do not try and use 11.2 , good driver but it may cause a boot issue as the Drivers changed after 11.5.....

    KB
      My ComputerSystem Spec
  7.    3 Weeks Ago #7
    Join Date : Dec 2017
    Posts : 1
    Windows 10

    Having recently experienced this problem and tried for weeks to fix it I think I have one possible solution.

    My experience

    - Windows 10 home, Ryzen 1700, Gigabyte Gaming 3 mobo, with Samsung 650 500GB SSD as main (boot) drive and an old 2.5” 1TB laptop hard drive (internal) as second storage drive. All worked perfectly well. I had Samsung Magician installed and it was set to the maximum reliability setting rather than high performance.
    - Swapped 2.5” to a 3.5” Western Digital Blue (a LOT faster than the 2.5”) and I start to experience wake up from sleep issues. WD blue disappears but only after a long (many hours) sleep. Short sleeps were fine.
    - When I swapped to the WD drive I also did the following (1) moved desktop and docs to D drive (2) purchased Acronis True Image and used it to back up files and OS to D. I do not think these were the problem despite other users reporting that they might be.
    At first I thought my cabling was loose but that never fixed things. Tried several of the OS suggestions in the forums. No luck. Noticed in some users mentioned both Samsung Magician and Acronis.

    Eventually I got the latest update to Acronis and also removed Samsung Magician from start up. Within Magic I changed to high performance setting as well. This altered something on virtual memory and “hibernation” mode – basically reverting them to standard Windows settings.

    Since then my system has worked fine. My suspicion is that this is down to either the switch from reliability to high performance OR removing Magician from running in the background on startup.

    This still allows my system to sleep completely and all the WD drive stops spinning – power consumption drops to under 1W.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Computer does't open, when it is on sleep mode.
Hi, I have formated my PackardBell PC. There is no problem about sleeping mode. And I have recovered The PC's image to another PC. But in this computer, when The PC is sleep on, I can't open with nothing. PCs' operation system is: Windows 10....
General Support
Computer Won't Stay in Sleep Mode
Whenever I put my computer into sleep mode, it goes to sleep normally, but then about a second after the fans stop spinning, the whole thing comes out of sleep mode as if a button was pressed or something. Power cfg -requests gives me DISPLAY:...
General Support
Computer keeps going to sleep mode by itself despite settings.
I like Win 10! It's really great and good looking. It also performs really well and my laptop starts quite fast. Only one thing that annoys the h... out of me. The reason for this is, that sometimes my laptop just goes to sleep mode. I only have to...
Performance & Maintenance
Solved BSOD's when awaking from sleep, after windows 10 upgrade.
Hi all, After updating to Windows 10 Pro recently I get a lot of BSOD's (DPC_WATCHDOG_VIOLATION). Mostly when my laptop wakes up from a well deserved moment of sleep. Also I noticed that sometimes the laptop awakens from sleep when I didn't ask...
BSOD Crashes and Debugging
computer will not go into sleep mode after update
We updated from 8.1 to Windows 10 and now the computer will not go automatically into sleep mode. How to fix?
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 15:31.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums