USB Keyboard and Mouse not working after PC attempted to fix HDD error


  1. Gwyn400
    Posts : 2
    Windows 10
       New #1

    USB Keyboard and Mouse not working after PC attempted to fix HDD error


    Last night when I shut down my PC I came back to it an hour later to find the fans still running and the lights still on so I pressed the reset button to try shutting it down again, it got a BSOD as soon as it started up again but then it rebooted fine after than and I shut it down at the log in screen
    Then this morning when I turned it on I logged it fine and went to make a coffee while it loaded but came back to find that it had frozen and was not working so I reset it
    This time it loaded fine and everything was working but it gave me a warning that there was an error with the HDD and needs to restart to fix it so I restarted it, waited for it to fix the problem and then it got to the log in screen but my keyboard and mouse no longer work.
    I tried them in different ports and tried a different keyboard but they did not work either (interestingly I tried a USB number pad that did work but obviously only typing numbers doesn't help me log in)
    I googled the issue with my windows tablet and found people with similar problems managed to fix it by forcing the PC to go into the recovery menu and then doing a system restore so I tried that
    I got into the recovery menu (the keyboard and mouse worked fine in the recovery menu so the USB ports and devices clearly work) and attempted to do a system restore but I only had 2 restore points available and both of them did not complete successfully and gave me this error code (0x800700b7)

    Any ideas how to fix this? I'm guessing the issue is with the drivers but also probably something is wrong with the HDD. I see in the recovery menu there is an option to reset the PC and reinstall windows which I assume might help but would I lose any files? I'm going to buy an SSD to replace the HDD so my main goal is to at least be able to access the files on the HDD and back them up but preferably I would like to be able to use my PC while waiting for the replacement SSD
      My Computer
    Quote Quote

  3. waltercarroll
    Posts : 17
    64-bit
       New #2

    Hi...
    I'd boot from a repair CD. If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc. Use a 32 or 64 bit system to match the problem PC. Insert a blank CD-R and it'll create it. Then boot from the repair CD on the problem computer.
      My Computer
    Quote Quote

  4. Gwyn400
    Posts : 2
    Windows 10
    Thread Starter
       New #3

    waltercarroll said:
    Hi...
    I'd boot from a repair CD. If you don't have one, go to another Windows 7 PC, click Start -> Control Panel -> Backup and Restore -> Create a system repair disc. Use a 32 or 64 bit system to match the problem PC. Insert a blank CD-R and it'll create it. Then boot from the repair CD on the problem computer.
    Thanks for the reply
    I do not have a disc drive in my PC or my Windows tablet, can this be done with a USB stick? also I'm on Windows 10 not Windows 7
      My Computer
    Quote Quote

  6. TrustMe
    Posts : 325
    Windows 10 Pro
       New #4

    If you have access to another computer, here is a guide to create a USB Recovery Drive. You can also use a Windows 10 installation USB.


    Recovery Drive - Create in Windows 10 - Windows 10 Forums


    To recover your files, use Kyhi's Bootable Rescue Disk. It's like a live version of Windows. Just download the ISO and exract to your flash drive. Boot from the rescue disk and backup all your personal files.


    Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums
      My Computer
    Quote Quote

 

  Related Discussions
keyboard / mouse not working
in Drivers and Hardware

Hi - I have messed up the keyboard and mouse drivers on my Windows 10 installation, so now when I boot up I have no input possibilities. What are my options? I don't have a "recovery" disk - but I do have a Windows 10 install USB. I don't have any...
My friend have an issue . He tried to update his pc from w7 to w10. And after the installation was done , at the language screen : https://puu.sh/u8INi/641b5ff31f.png His mouse and keyboard stopped working. So he can't do anything. How can he...
I use left handed mouse, and swapping left / buttons works OK. I also set the wheel button to be "double click". But the wheel button brings up the context menu instead of double click. If I change to right hand mouse, the wheel button gives double...
My win 10 computer has just started giving me the above error code. I can log in using mouse & keyboard, but when I get to the start screen I get the above error code 0XC000021a. I have tried several times to do a fix, like shutting off the...
MS-DOS Mouse & Keyboard not working
in Drivers and Hardware

I have old PC and new keyboard and mouse, they don't work on my old PC, I want to install MS-DOS 7.10, what should I do? Thanks.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 15:22.
Find Us




Windows 10 Forums