Bluetooth COMPLETELY Missing from Win 10 Laptop


  1. Posts : 2
    Windows 10
       #1

    Bluetooth COMPLETELY Missing from Win 10 Laptop


    Sorry if this is a double post, as I cannot seem to find my original I just posted. I'm not sure if the net ate it! LOL!

    So, I've had my ASUS x540SA notebook for about 2 months. I disabled Bluetooth a few days later as I had no need for it. I just got a BT headset, went to re-enable BT, and nothing. It's completely vanished.

    I've looked extensively online for a solution. I've tried everything, but nothing works. I have the Bluetooth Support Service and Bluetooth Handsfree Services, I reset both and set them to automatic. But NOTHING in Device Manager. I tried show hidden items, STILL nothing there. I even tried Add Legacy Hardware, but no listing there either. Other than the services, it seems to have totally disappeared and I am wits end. I contact ASUS Tech Support, they want me to send it in to be fixed. I'd prefer to avoid that. Now, I am not above resetting the laptop to factory if thats possible, but I'd prefer not to if I can.

    Any help is greatly appreciated!
      My Computer


  2. Posts : 1,767
    Windows 10 Home
       #2

    How did you disable BT; via the taskbar icon (do you have one?), Action Center (see screen shot) ? If you do not have a driver in the Device Manager, you won't have a Bluetooth listed in the Action Center.

    Bluetooth COMPLETELY Missing from Win 10 Laptop-screenshot_1.jpg

    You'll need to find out which driver came with the laptop. There are 3 Bluetoooth drivers for your model on this ASUS support page (more than likely, you have the later Qualcomm)-
    https://www.asus.com/support/Download/3/841/0/3/9q1yRddnHmWJeTep/45/

    PS; to find your posts, click your name, View Profile, find latest posts. If this is a duplicate, delete the one with no responses, please.
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    I disabled it via the Action Center. I tried DLing the Qualcomm one from the ASUS site, but no luck still. And I know I'm not hallucinating, this laptop DID have Bluetooth when I got it. Seriously, this is SO frustrating.
      My Computer


  4. Posts : 1,767
    Windows 10 Home
       #4

    JLIME said:
    I disabled it via the Action Center. I tried DLing the Qualcomm one from the ASUS site, but no luck still. And I know I'm not hallucinating, this laptop DID have Bluetooth when I got it. Seriously, this is SO frustrating.
    Turn your BT device off, then on. Open Action Center. Is Bluetooth listed in the L column, like in my screenshot ?
    If no, which BT driver did you dl from ASUS ? You might try the other one (you can always uninstall either). Open Device Manager. Check that the driver and devices are listed (see screenshot). R-click driver (Broadcomm, in my case)/Update Driver Software, then have Windows automatically search and install/restart. Good Luck

    Bluetooth COMPLETELY Missing from Win 10 Laptop-screenshot_1.jpg
      My Computer


 

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