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  1. Joined : Oct 2016
    Posts : 10
    windows 10
       09 Oct 2016 #1

    usb is not recognized


    hi everyone,
    i have buy a new laptop before 5 months
    and i connect my usb and its say (usb is not recognized) i have search for the problem
    in google but none is helped i have try this
    how to fix or repair usb flash drive not shown in my computer more [read the description] - YouTube and (its not showing in manage)
    and this How To Fix USB Ports Not Working or Not Recognized (Windows 10, 8.1, 8, 7 and Vista) / Laptop PC - YouTube but its not working
    and i have windows 10 if its important to known.
    iam not sure but i think that some drivers are missing
    Attached Thumbnails Attached Thumbnails Screenshot (3).png  
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       09 Oct 2016 #2

    Hi, what device are you trying to connect?
    Does it work on a different PC?
    Do other USB devices work correctly?

    Considering the failure message in your screenshot: try this:
    Solved Unknown USB Device (device descriptor request failed) - Windows 10 Forums
    http://troubleshooter.xyz/fix-usb-de...equest-failed/
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Posts : 10
    windows 10
       10 Oct 2016 #3

    it's external hdd
    no it's not working on different computers
    yes all usb device work perfectly
    i try all of these but not working
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       10 Oct 2016 #4

    So if your external HDD isn't working on various computers.... what do you conclude?
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 10
    windows 10
       11 Oct 2016 #5

    i don't known but if there is way to recover files
    it will be great
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       11 Oct 2016 #6

    It depends precisely what's happened to the drive.
    Try plugging it in, then launching Disk Management
    (Windows key + X, click Disk Management)

    Can you see your external drive? Post a screenshot it so. If it doesn't have a letter, assign it one in Disk Management.
    If that works, see if you can see the contents in file explorer.

    Always back up. One useful way to do that and secure your PC and your data is disk imaging. We recommend a 3rd party program, many people like Macrium Reflect (free).
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 10
    windows 10
       12 Oct 2016 #7

    it's not showing in disk management and that's the problem
    Click image for larger version. 

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      My System SpecsSystem Spec


  8. Joined : Jul 2014
    Serbia
    Posts : 6,524
    All kinds
       12 Oct 2016 #8

    Try some of these recovery tools, if any of them sees it there's good chance it would recover some or most files. Download Data Recovery Tools for Windows - MajorGeeks
    Download Recuva - MajorGeeks seems to work best of free applications.
      My System SpecsSystem Spec


  9. Joined : Jan 2015
    UK, Midlands
    Posts : 6,241
    Win 10 Pro (1607)
       12 Oct 2016 #9

    Are you able to remove the drive from its case? (You can buy enclosures and put drives in them - others are not removeable). Otherwise if you have valuable data, your only other option would be a costly data recovery company.

    @CountMike - if the drive isn't accessible from Windows, recovery tools won't help..
      My System SpecsSystem Spec


  10. Joined : Jul 2014
    Serbia
    Posts : 6,524
    All kinds
       12 Oct 2016 #10

    dalchina said: View Post
    @CountMike - if the drive isn't accessible from Windows, recovery tools won't help..
    I know but it doesn't hurt to try. I had cases when it didn't show in Disk Management yet rescue program(s) have seen it. Active partition and/or Easus would also see it. In this case, it's built in controller have probably kicked the bucket or bought a farm as case may be.
      My System SpecsSystem Spec


 
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