1.    08 Oct 2016 #1
    Join Date : Dec 2015
    Posts : 11
    Windows 10

    identify unknown device

    hi, I performed a fresh install of w10 on my sisters HP DV6 laptop, everything works but device manager shows 1 unknown device, is there anyway to find out what it is, I've installed all the drivers from the manufacturer
      My ComputerSystem Spec
  2.    08 Oct 2016 #2

    Go into DevMgr, open unknown device, click on properties, open the Details tab, then post the values you find in the Hardware IDs field. For example, for an OCX Vertex 3 drive on my system, here's what I get:
    Click image for larger version. 

Name:	ov3-hwIDs.jpg 
Views:	26 
Size:	22.1 KB 
ID:	105047
    Let us know what you find when you do likewise. (Hint: you can search on this information in Google to identify devices yourself, too.)
      My ComputersSystem Spec
  3.    08 Oct 2016 #3
    Join Date : Feb 2014
    Posts : 487

    If you go to Control Panel > Devices and Printers sometimes it will show a device with a yellow warning symbol. If that's the case, right-click and go to 'Troubleshoot'. Follow the on-screen prompts.

    But in your case, the unknown device is probably something called 'HP ProtectSmart Hard Drive Protection'. See the following link for details and download links:

    HP PCs - HP 3D DriveGuard Is Displayed as an Unknown Device (ACPI\HPQ0004 or ACPI\HPQ6007) After Upgrade to Windows 10 Has Completed | HP® Customer Support
      My ComputerSystem Spec
  4.    08 Oct 2016 #4
    Join Date : Dec 2015
    Posts : 11
    Windows 10
    Thread Starter

    I've found out it was some sort of HDD Guard
      My ComputerSystem Spec
  5.    10 Oct 2016 #5

    Nice catch, Arc1020. Sounds like you've been there before! Thanks!
      My ComputersSystem Spec


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