Windows 10: identify unknown device Solved

  1.    08 Oct 2016 #1

    identify unknown device

    hi, I performed a fresh install of w10 on my sisters HP DV6 laptop, everything works but device manager shows 1 unknown device, is there anyway to find out what it is, I've installed all the drivers from the manufacturer
      My ComputerSystem Spec

  2.    08 Oct 2016 #2

    Go into DevMgr, open unknown device, click on properties, open the Details tab, then post the values you find in the Hardware IDs field. For example, for an OCX Vertex 3 drive on my system, here's what I get:
    Click image for larger version. 

Name:	ov3-hwIDs.jpg 
Views:	27 
Size:	22.1 KB 
ID:	105047
    Let us know what you find when you do likewise. (Hint: you can search on this information in Google to identify devices yourself, too.)
      My ComputersSystem Spec

  3.    08 Oct 2016 #3

    If you go to Control Panel > Devices and Printers sometimes it will show a device with a yellow warning symbol. If that's the case, right-click and go to 'Troubleshoot'. Follow the on-screen prompts.

    But in your case, the unknown device is probably something called 'HP ProtectSmart Hard Drive Protection'. See the following link for details and download links:

    HP PCs - HP 3D DriveGuard Is Displayed as an Unknown Device (ACPI\HPQ0004 or ACPI\HPQ6007) After Upgrade to Windows 10 Has Completed | HP® Customer Support
      My ComputerSystem Spec

  4.    08 Oct 2016 #4

    I've found out it was some sort of HDD Guard
      My ComputerSystem Spec

  5.    10 Oct 2016 #5

    Nice catch, Arc1020. Sounds like you've been there before! Thanks!
      My ComputersSystem Spec


Related Threads
After installing Windows 10 anniversary update, I get the following error in the device manger: Unknown USB Device (Device Descriptor Request Failed) Tried uninstalling and restarting PC. Reinstalled Windows made from media tool. Nothing fixed...
Fresh install of Windows 10 and the last driver I need to sort out is the above. I believe it is my powered USB 3 hub to which I plug in my keyboard and mouse. Technically it is working but I don't like seeing yellow triangles on devices. So...
Unknown device - no idea what it is in Drivers and Hardware
Hi all, i just recently bought a gigabyte brix mini PC for casual use on our living room tv via eBay. Starting the long process of setup but so far one thing is bothering me. Under devices there is an unknown device PCI encryption/decryption...
Solved Other Devices / Unknown device in Drivers and Hardware
Hi Users , On a Sony Vaio SVT1312b4E Notebook I have two unknown devices that are missing drivers and I haven't a clue what they are . The laptop is working fine on build 14279 . I don't use the SD card reader so it might be that but not sure ....
It was also unknown in 8.1 here are some pics I tried looking up this device, but found nothing to help me....
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:26.
Find Us