Permanently unfreeze HDD

philetus · 06 Oct 2016

I have an Acer E5-575G. It is running Windows 10 1607.
The SSD HDD is frozen in bios.
I am able to unfreeze it, but when I boot up and check bios again it is frozen again.
Is this being caused by Windows 10 1607?

bro67 · 06 Oct 2016

What do you mean by "frozen"? As in a password lock on it in the bios or on the drive? Or is the drive basically dying at this point. Hardware does not lock up or die because of an operating system.

philetus · 06 Oct 2016

In the bios under Security it says HDD Frozen. This is a new machine with 5.9 hrs on it so, I wouldn't think the HDD was dying. I know how to unfreeze it and I reboot into Windows 10 and go back to the bios and it is frozen.
It's a m.2 SSD.

Kbird · 06 Oct 2016

AFAIK it is supposed to be "Frozen" , it is a Protection Laptop Co.'s use to stop Boot Virus's and Malware etc writing to the Disk.

It will also stop inadvertently or otherwise secure erasing of the Drive I believe.

You could check with Acer Support to be sure though...

Solid State Drives - ArchWiki

bro67 · 07 Oct 2016

philetus said:

In the bios under Security it says HDD Frozen. This is a new machine with 5.9 hrs on it so, I wouldn't think the HDD was dying. I know how to unfreeze it and I reboot into Windows 10 and go back to the bios and it is frozen.
It's a m.2 SSD.

You are SOL, since it is hardware locked and if you sent it back to Acer to swap out the drive, it will probably cost you an arm and a leg, since there is no way to go into the bios to unlock the M.2 board hardware lock.