Documents sent to printer just vanish unless printer is power cycled

  1. Posts : 2
    Windows 10 Pro 64-bit
       04 Oct 2016 #1

    Documents sent to printer just vanish unless printer is power cycled

    I have two printers, one of which is an Epson Artisan 1430 (very new, installed with current drivers and current firmware) and one of which is a Canon iP6000D (very old, with old, unsupported drivers), and both of them frequently will not actually print anything unless I turn the printer off and back on first. The system thinks the doc went to the printer, but it's landing in the bitbucket instead. This behavior began several months ago, and was not present for at least the first several months after the 10 upgrade.

    In both cases, when the symptom crops up, the system and printers may have been on continuously with no sleep, power-off or other reboot (that I know about) for as little as 4 hours since the last doc printed, or as much as several days. If the system has rebooted, the problem becomes *slightly* more likely but not certain. When it happens, usually both printers are impacted. (I have not consistently tested it, but so far it appears that when one needs a power-off/on cycle, the other will as well.) When the problem is present, a document sent to the printer pops up in the queue list barely long enough to read the job description, and then it's *gone*; the system apparently thinks it went to the printer successfully, as no error message is presented.

    So far, I have found precisely zero mention of anything relevant to this problem anywhere. I've got the hyperannoying (and incredibly TJFS) "automatic printer mismanagement" feature turned off, and I have tried both disabling spooling and reloading the drivers; neither of those had any effect at all.

    Since I have a workaround, this isn't a desperate situation, but I would really like to get it stomped, as the old Canon is my main postage printing machine, and I get just *ONE* reprint of a label allowed if it doesn't print correctly the first time. Yes, I could send all of the postage program's output to the PDF generator, but that is a more cumbersome process than I really want to deal with. And since one of the impacted printers is very new, it seems far more likely that this is a system issue than a specific-driver bug, but when there's apparently only one user reporting it (me) all bets are at unfavorable odds.
      My ComputerSystem Spec

  2. Posts : 2
    Windows 10 Pro 64-bit
    Thread Starter
       06 Oct 2016 #2

    Update: The problem can be present on just one of the printers and not the other(s), it can definitely appear without having had the system restart, and it has now also appeared on the third connected printer, an Epson RX595. All three printers are USB-connected direct to ports on this system; no network issues should be involved. The power profile is set to keep this system from sleeping or hibernating; it runs 24/7. The most frequent appearances of the problem are with the 1430 and the iP6000D; the RX595 has been pretty much free of this issue. The fact that power-cycling the *printer* provides a workaround is just weird.
      My ComputerSystem Spec


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