Post MoBo Upgrade Windows Issues - Cannot Restart/Shutdown
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Junior Member
Post MoBo Upgrade Windows Issues - Cannot Restart/Shutdown
Good evening everyone,
Been a long time lurker of the 8 and 10 forums, was a member of the 7 forums back in the day. Anyway, I have me a fun little problem that is making me lose hair and I am hopeful someone here can help.
I had a Gigabyte motherboard that died and was replaced under warranty. The replacement was a Z97-HD3 which was a slight upgrade on the one that I had before because they didn't have any replacements for my version. While I was awaiting replacement I had an Asus motherboard as a loan from the shop.
Once the new permanent board was installed I have had no end of issues with my Windows 10 PC:
- I am unable to shutdown or restart the PC, the blue spinning screen lasts ages, then the screen goes black but the fan and lights remain on
- I am unable to install windows updates (suspect this is due to the above)
- I cannot install new NVidea drivers as the installer hangs on "Installing Drivers"
- Scanning for hardware changes in device manager is eternal
These are the things that I have tried:
- SFC /Scannow
- Returns a single issue of OpenCL.dll being corrupt (so basically a non-issue as this is normal)
- Disabling the Intel MEI
- Uninstalling the Intel MEI so that it will install the version it wants
- Rebooting to Safe Mode
- Curiously there are no issues in Safe Mode, though Windows Installer won't run so I cannot test the driver install
- Booting to Ubuntu
- Everything works normally
- Manually updating the Intel MEI and Chipset Device Software
- Former has no effect on driver, latter hangs
- Run MalwareBytes in Safe Mode
- Run Windows Defender
- Run Spybot S&D
- Run Intel Driver Utility program
- Only identified the Chipset Device Software as being out of date
Based on all of the above I believe the core issue is I have some incorrect hardware drivers, but I have no idea how to identify which ones may be causing the problems. The only software change (bar game patches) that occurred between the old and new MoBo's was a windows update that installed something for the Asus motherboard.
While I can go the whole PC Reset route, I desperately do not want to.
Anyone got any ideas?
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