1.    26 Sep 2016 #1
    Join Date : Sep 2016
    Maine
    Posts : 2
    64 bit, x-64 based processor

    Windows update deleted my printer driver


    The latest Windows 10 update apparently killed off the driver for my HP OfficeJet J4540 printer. When I tried to print the document, nothing showed on the window except the FAX and PDF programs which I never use.

    When I went to the control panel and clicked on the printer icon, the line underneath said that the driver was unavailable. That's strange, since the printer is only four years old and it was "available" before the upgrade.

    So what's up with that? Even the Driver Support program can't seem to help.
      My ComputerSystem Spec
  2.    26 Sep 2016 #2
    Join Date : Jun 2015
    UK
    Posts : 1,897
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)

    Just go to HP's web site to download and reinstall the driver you need here http://support.hp.com/us-en/drivers/.../model/3645093
      My ComputerSystem Spec
  3.    26 Sep 2016 #3
    Join Date : Sep 2016
    Maine
    Posts : 2
    64 bit, x-64 based processor
    Thread Starter

    Quote Originally Posted by Steve C View Post
    Just go to HP's web site to download and reinstall the driver you need here http://support.hp.com/us-en/drivers/.../model/3645093
    Been there, done that. The downloader gets as far as Checking System and keeps rolling along. After a half-hour of watching the wheel spin and the green line crawl along, I assumed that nothing was going to happen. I tried it three times yesterday and threw in the towel. I'm almost guessing that it's a good download for Windows 7 but not necessarily for 10.
      My ComputerSystem Spec
  4.    27 Sep 2016 #4
    Join Date : Sep 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by MDL View Post
    The latest Windows 10 update apparently killed off the driver for my HP OfficeJet J4540 printer. When I tried to print the document, nothing showed on the window except the FAX and PDF programs which I never use.

    When I went to the control panel and clicked on the printer icon, the line underneath said that the driver was unavailable. That's strange, since the printer is only four years old and it was "available" before the upgrade.

    So what's up with that? Even the Driver Support program can't seem to help.
    This has happened to me as well, on multiple updates. I have an old HP printer (HP P1000) where I've had to install a Deskjet 970Cse driver from the extra list of printer drivers ever since Windows 7 since it's the only remaining driver I can still install that's compatible. This happened when I upgraded from 7 to 10 and then again during this last annual update. I was able to re-install the HP 970Cse driver after each update, but MS should not be deleting printer drivers during updates, period. I am very annoyed by this.
    Last edited by willus; 27 Sep 2016 at 20:05.
      My ComputerSystem Spec

 


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