Windows 10: WD My Book 2TB Shows Up In Device Manager But Doesn't Open Solved

  1.    21 Sep 2016 #1

    WD My Book 2TB Shows Up In Device Manager But Doesn't Open


    Good afternoon guys my name is Tamara. I'm a Mac girl so forgive me if this is a dumb question. I just purchased a 24" all in one desktop from Dell with Windows 10 for video/picture editing. Anyways, when I connected my WD My Book (that has worked flawlessly on my MacBook, and it has a bunch of videos and pictures stored) it doesn't open automatically and when I looked under File Explorer its not listed on the left side either. However when I opened Device Manager it was listed under "Disk Drives" and "WD Drive Management devices." Do you guys have any ideas how to resolve this? Thanks in advance.

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  2. Posts : 11,234
    W10Prox64
       21 Sep 2016 #2

    Hi Tamara and welcome to Tenforums.
    I think this has to do with formatting incompatibilities. The common format that both Windows and MAC can read is FAT32.
    Probably should look at trying out the free version of HFS for Windows, to allow it to read and write to a drive formatted for a MAC with HFS File System.
    https://www.paragon-software.com/home/hfs-windows-free/

    Hope that helps.
      My ComputerSystem Spec


  3. Posts : 3,439
    EL Capitan
       22 Sep 2016 #3

    Also keep in mind that a lot of those third party programs that allow you to read other file formats that are not supported by Windows are pretty limited in what they allow. If you have the Macbook still, you can just share them off of there. Otherwise you are going to find that you will end up pulling the files back onto the Macbook onto another USB drive and then back to Windows.

    I would suggest getting one of the Fantom drives, since they are a lot more reliable than the Western Digital My Books, which have had the drives go bad on them. Fantom offers one series with both USB 3.0 and eSATA. You can get them all the way up to a 8TB.
      My ComputerSystem Spec


  4. Posts : 3,439
    EL Capitan
       22 Sep 2016 #4

    simrick said: View Post
    Hi Tamara and welcome to Tenforums.
    I think this has to do with formatting incompatibilities. The common format that both Windows and MAC can read is FAT32.
    Probably should look at trying out the free version of HFS for Windows, to allow it to read and write to a drive formatted for a MAC with HFS File System.
    https://www.paragon-software.com/home/hfs-windows-free/

    Hope that helps.
    They may be stuck having to pay $20 for the upgraded version, which would be worth it in the long run. I always tell people to keep their drives at FAT32, so that regardless what OS they connect it to, they do not run into these kind of headaches.
      My ComputerSystem Spec

  5.    22 Sep 2016 #5

    simrick said: View Post
    Hi Tamara and welcome to Tenforums.
    I think this has to do with formatting incompatibilities. The common format that both Windows and MAC can read is FAT32.
    Probably should look at trying out the free version of HFS for Windows, to allow it to read and write to a drive formatted for a MAC with HFS File System.
    https://www.paragon-software.com/home/hfs-windows-free/

    Hope that helps.
    Hey guys thanks for the help so far, so I downloaded this and I didn't exactly know how to use it but when I went to disk management I can't seem to find the WD external this is what I got. So am I stuck putting all the files on the WD My Book back on my Mac and then somewhat formatting it to work on Windows and then putting the files back on it? or what is my fix I guess.


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  6. Posts : 11,234
    W10Prox64
       23 Sep 2016 #6

    Hi.
    Did you watch the video here?
    https://www.paragon-software.com/hom...ows/index.html
    Seems once it's installed and your system is rebooted, it will recognise your HFS drive.
      My ComputerSystem Spec

  7.    23 Sep 2016 #7

    simrick said: View Post
    Hi.
    Did you watch the video here?
    https://www.paragon-software.com/hom...ows/index.html
    Seems once it's installed and your system is rebooted, it will recognise your HFS drive.
    It worked! Thanks so much for all your help!
      My ComputerSystem Spec


  8. Posts : 11,234
    W10Prox64
       23 Sep 2016 #8

    tamaramarrero said: View Post
    It worked! Thanks so much for all your help!
    Excellent news. Cheers and thanks for the rep!
      My ComputerSystem Spec


  9. Posts : 3,234
    Win10 Home and Pro, Win10 Insider Preview, Win7 Home, Linux Mint
       23 Sep 2016 #9

    Just for future reference, I got 2 WDC MyCloud NAS drives [2TB each] and plugged them into my Router [via an 8-port Switch] and can access them from Windows, Mac OS X El Capitan MacBook Pro and various versions of Linux [have a Desktop and a Notebook with Linux Mint 17]. I never had much luck finding a good NTFS add-in for the Mac.
      My ComputerSystem Spec


 

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