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  1.    18 Sep 2016 #11
    Join Date : Aug 2015
    Posts : 8
    win 10
    Thread Starter

    I do not think iis a mouse prolem


    Shimshom,

    I may be on a different track. It is not the key board or the mouse. The system starts OK and after a few moments when you click on something I get an hour glass and you cannot do anything until the glass is gone. The mail apps do not sync. I think we can rule out usb's . I have reset the unit once all ready, would it hurt to do any other??? When it is working it works fine. where do I go from here??
    Kas
      My ComputerSystem Spec
  2.    19 Sep 2016 #12
    Join Date : Aug 2015
    Posts : 8
    win 10
    Thread Starter

    This in reply to last post


    This in reply to last post,
    I am getting to whits end. I do not thing it is keyboard or mouse,or usb. When I start up every thing is fine. and out of clear I get and hour glass and it takes 30-60 to clear and then everything is fine for the rest of the day, it is on constantly. I can operate photoshop and it stays open. I did a memory test and no problems found. I have a dell inspiron 17r with 8 g's of memory. my main program is photoshop and browsers. every was fine until I got the anniversary addition of win 10. When I got it back all of my progs were gone and I had to start over, which is fine I needed to upgrade any how. I did a reset and got new KB and Mouse, went to USB 3.0 some things work fine except for that once a day stop. I ran a Glary test and there was no problems. It seems like I am running out of memory but that seems to check out. Would be OK to do an other reset, Is there a test that I can do. I am retired but I am getting tired of waiting for it to start. Every thing was fine with the original win 10. Startup is fine startup is no problem.
    what kind of steps should I do next....More memory(better)??????
    Kas
      My ComputerSystem Spec
  3.    20 Sep 2016 #13
    Join Date : Aug 2015
    Melbourne
    Posts : 223
    Win 10 Pro X64

    Sorry for slow reply but life gets busy down here. It'll have to be a process of elimination and could you supply some more details about your system such as do you have more than one antivirus/Security Suit running (Check in Programs and Features) you said you installed drivers for the mouse so try to roll back to previous drivers as usually if it's just a generic mouse Win 10 has the drivers for it. Right click Start choose Device Manager double click the listing for your mouse and in the driver tab roll it back if it's not greyed out. Also right click the taskbar open Task Manager go to the Startup tab and tell us what's marked as enabled there and being a laptop it would have come with a lot of bloatware so did you ever clean it out as well as there might be some unneeded services running in the background but try the above first. 8 gigs of RAM should be fine so don't worry about adding for now anyway. Also I mentioned in one of my posts you should connect the mouse to a USB 2 port if you have it not USB 3
      My ComputerSystem Spec

 
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