Brother printer must be re-connected to computer each time W10 starts

  1.    13 Sep 2016 #1

    Brother printer must be re-connected to computer each time W10 starts

    Hello All

    I have recently upgraded my computer to an Acer Aspire H30 (i5). My old Brother laser printer (HL 5140) worked fine via W10 and W7 on a previous computer. Now, it only works if I unplug and re-connect the USB connector or the power supply, each time the computer re-starts.

    On start up, the printer shows as off-line and if put it online (Devices and printers > right click > see what's printing > uncheck Use Printer offline) I get an error message (Printer is in an error state, or "Printer could print), until I disconnect the USB or the power cord and re-connect it. It will then work fine until I shut down the computer.

    I have it connected by USB to a port at the rear of the Acer. In Printer properties it shows as being connected to port USB001 Virtual Printer Port. I'm using the most recent update of Windows 10.

    I have checked the drivers: there are none available for download from Brother - not required apparently - and the installed driver is showing as "up to date".

    I have spent the last week trying various "solutions" found online, but so far nothing works.

    Any suggestions would be very welcome.

    Last edited by Photoman; 13 Sep 2016 at 06:15.
      My ComputerSystem Spec


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