No Battery Is Detected error on ASUS Laptop

I have a recently purchased ASUS laptop as mentioned in title, and there seems to be issue after issue.

As mentioned in a previous thread, I had problems with my sound card popping a crackling. After updating my BIOS drivers, this fixed the problem.
Now I have a new problem.

Since updating the BIOS drivers, I've noticed that my battery icon shows an 'x' on the battery and says 'no Battery Is Detected' on mouseover. If I turn the computer off, disconnect the AC and try and turn it on again, it wont turn on at all.

I have tried going into Device Manager and uninstalling the two drivers under Battery and then reinstalling them, but this hasn't worked. I have seen solutions online that involve removing the battery and then adding it back, but the laptop I have appears to have a non removable, built in battery.

I have also tried uninstalling the "Microsoft acpi-compliant control method battery" and "Mirosoft AC adaptor" drivers, then restarting the computer. This worked to redetect the battery, but ONLY until the next computer restart, when the problem resurfaced.

What other options are available to me?

It's a new device, two weeks old. There was NO problem at all with the battery or charging before I updated the BIOS last friday night. If I disconnect the AC while the computers turned on, there is no issue and the computer seems to act like there is a battery there.


In regards to returning it, I live in Japan and bought it from Amazon US, so while returning it is possible, it's extremely annoying and troublesome.

In fact I just disconnected it now and the battery icon changed to a battery icon, mosueover saying 'Unknown remaining'. If I click the battery icon it says 100% battery but also 'calculating'. So it IS able to run on battery in some respect.

I updated the BIOS because I was getting speaker crackling, which according to LatencyMon was a driver issue related to power management. The BIOS update fixed that but as a result its what caused the battery issue.

Someone else pointed me to a website that showed me how to access this laptops battery, which wasn't easy. Involved removing the keyboard panel. Being able to access the battery meant I could do this fix:

1. Disconnect the A/C power supply.
2. Shut down the computer.
3. Remove the battery
4. Connect the A/C power supply
5. Start the computer.
6. Under Battery... (here's the problem, Jeff--where is "battery?" I searched, and finally remembered it is under Control Panel, then System, then Device Driver, then Battery)
7. Click on Battery (at the top), and then right click on all entries that say Microsoft ACPI Compliant Control Method Battery, and select uninstall.
8. Shut the computer down.
9. Disconnect the A/C power supply.
10. Insert the battery.
11. Insert the A/C power supply.
12. Start the computer.
13. It should be fixed--thanks to Jeffrey Palermo! Visit his blog to read what others have experienced, and solutions for those with Samsung computers, etc.

Which worked perfectly and it appears the battery is happily detected and charging again.

So I'll mark this as solved and leave the info here, but thank you for the help all the same. Sorry to be a bother.

Akoops said:

I updated the BIOS because I was getting speaker crackling, which according to LatencyMon was a driver issue related to power management. The BIOS update fixed that but as a result its what caused the battery issue.

Someone else pointed me to a website that showed me how to access this laptops battery, which wasn't easy. Involved removing the keyboard panel. Being able to access the battery meant I could do this fix:



Which worked perfectly and it appears the battery is happily detected and charging again.

So I'll mark this as solved and leave the info here, but thank you for the help all the same. Sorry to be a bother.

Hello,

I currently have the exact same problem with my Asus laptop. How exactly did you access the battery, as it is built in? I am willing to try almost anything, rather than taking my laptop to a service unit. Thank you!

I am going through the same problem.Please, let me know if there is any other solution which is done without removing the battery.As the battery is non removable and i don't want to go to service center.So, if there is any other solution,then let me know.

As mentioned in a previous thread, I had problems with my sound card popping a crackling. After updating my BIOS drivers, this fixed the problem.
Now I have a new problem.

Since updating the BIOS drivers, I've noticed that my battery icon shows an 'x' on the battery and says 'no Battery Is Detected' on mouseover. If I turn the computer off, disconnect the AC and try and turn it on again, it wont turn on at all.

I have tried going into Device Manager and uninstalling the two drivers under Battery and then reinstalling them, but this hasn't worked. I have seen solutions online that involve removing the battery and then adding it back, but the laptop I have appears to have a non removable, built in battery.

I have also tried uninstalling the "Microsoft acpi-compliant control method battery" and "Mirosoft AC adaptor" drivers, then restarting the computer. This worked to redetect the battery, but ONLY until the next computer restart, when the problem resurfaced.

What other options are available to me?[/QUOTE]

shivang0055 said:

I am going through the same problem.Please, let me know if there is any other solution which is done without removing the battery.As the battery is non removable and i don't want to go to service center.So, if there is any other solution,then let me know.

As mentioned in a previous thread, I had problems with my sound card popping a crackling. After updating my BIOS drivers, this fixed the problem.
Now I have a new problem.

Since updating the BIOS drivers, I've noticed that my battery icon shows an 'x' on the battery and says 'no Battery Is Detected' on mouseover. If I turn the computer off, disconnect the AC and try and turn it on again, it wont turn on at all.

I have tried going into Device Manager and uninstalling the two drivers under Battery and then reinstalling them, but this hasn't worked. I have seen solutions online that involve removing the battery and then adding it back, but the laptop I have appears to have a non removable, built in battery.

I have also tried uninstalling the "Microsoft acpi-compliant control method battery" and "Mirosoft AC adaptor" drivers, then restarting the computer. This worked to redetect the battery, but ONLY until the next computer restart, when the problem resurfaced.

What other options are available to me?

Hi. Did you manage to fix it?