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#1
How to I erase all traces of a bad driver
We have a document scanner that was attached to a new Windows 10 PC BEFORE the manufacturer's drivers were installed. We have yet to capture a single scan. It stops midway through and after a long time of waiting, an error message appears saying the connection has been lost. We installed the scanner on another Windows 10 PC (the correct way, installing the manufacturer's driver first before attaching the scanner) and it seems to work just fine. My theory is that by connecting the scanner to the PC BEFORE installing the manufacturer's drivers, Windows recognized the device and attempted to install an incompatible driver first, and now, the scanner will not behave properly. If this is the case, how do I go about removing all traces of this device and it's drivers, so that I can start the install from scratch? I have already tried removing the driver through the device manager, and reinstall it the proper way, but to no avail. If you have other ideas about what might be happening, please share. I have tried getting support from the scanner's manufacturer, but after very little troubleshooting, their solution was to send a replacement scanner. As I have swapped the current one for another already with no success, I am doubtful this will be the solution. Thanks, in advance, for any help you can provide.