1.    05 Sep 2016 #1
    Join Date : Aug 2015
    Posts : 11
    Windows 10

    Is there a way to bench test cd drive to rule out hardware problem.


    Dell Inspiron 5720
    Windows 10 Home 64 bit Version 1511

    Problem: CD will not work - it spins when a cd is loaded then nothing. The drive shows up under computer. I have uninstalled the driver and asked windows to find the best driver for it - did not work. The drive tell that it is working properly but yet I cannot play pre recorded music or use it to store data. Have cleaned the unit well to make sure the laser could read the data. I have installed an external cd/dvd player and that works well.
    I can replace the internal drive without too much problem but I am wondering if there is a way to determine if it really is hardware and not software.
    Thanks for reading,
    Buck

      My ComputerSystem Spec
  2.    05 Sep 2016 #2
    Join Date : May 2016
    Posts : 501
    Windows 10 Pro

    have uninstalled the driver and asked windows to find the best driver for it - did not work.
    You need to manually download and install that driver from Dell. Most of the time, windows will just use the generic OS driver for hardware and tell you it's the right one, which in fact it's not.
    Product Support | Dell US
      My ComputerSystem Spec
  3.    05 Sep 2016 #3
    Join Date : Aug 2015
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by Plankton View Post
    You need to manually download and install that driver from Dell. Most of the time, windows will just use the generic OS driver for hardware and tell you it's the right one, which in fact it's not.
    Product Support | Dell US
    Updated all drivers listed for my service tag and the optical/CD/DVD still does not work.
    Thanks for trying.
      My ComputerSystem Spec
  4.    05 Sep 2016 #4
    Join Date : May 2015
    Posts : 1,623
    Win 10 X64 Pro 15063

    Every optical drive (CD, DVD, BD) that I've used in the last 15 years or longer has only used the Microsoft drivers. No custom drivers were available. Post #2 is probably off the mark.

    One possible hardware test: if you have a bootable CD or DVD, try to boot the PC using it. If you can, then there is probably some sort of corruption in Windows. (Commonly, bad Registry entries.)
      My ComputerSystem Spec
  5.    05 Sep 2016 #5
    Join Date : Aug 2015
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by bobkn View Post
    Every optical drive (CD, DVD, BD) that I've used in the last 15 years or longer has only used the Microsoft drivers. No custom drivers were available. Post #2 is probably off the mark.

    One possible hardware test: if you have a bootable CD or DVD, try to boot the PC using it. If you can, then there is probably some sort of corruption in Windows. (Commonly, bad Registry entries.)
    Tried bootable CD with same results (spins a few times, makes some clicking noises) then nothing. Device manager tells me the correct driver for this optical drive is working properly. Which bad Registry entries are you referring to?
      My ComputerSystem Spec
  6.    05 Sep 2016 #6
    Join Date : May 2015
    Posts : 1,623
    Win 10 X64 Pro 15063

    Quote Originally Posted by Buck View Post
    Tried bootable CD with same results (spins a few times, makes some clicking noises) then nothing. Device manager tells me the correct driver for this optical drive is working properly. Which bad Registry entries are you referring to?
    Bad Registry entries? I've not suffered from any. Others have. Example:

    Windows 10 - my dvd/cd drive is not recognised, at all

    This probably will be useless to you. I guess that your optical drive needs replacement. I see them on eBay for as little as $15, with free shipping. (That's used but tested.)
      My ComputerSystem Spec
  7.    05 Sep 2016 #7
    Join Date : May 2016
    Posts : 501
    Windows 10 Pro

    Quote Originally Posted by bobkn View Post
    Every optical drive (CD, DVD, BD) that I've used in the last 15 years or longer has only used the Microsoft drivers. No custom drivers were available. Post #2 is probably off the mark.

    One possible hardware test: if you have a bootable CD or DVD, try to boot the PC using it. If you can, then there is probably some sort of corruption in Windows. (Commonly, bad Registry entries.)
    If you looked at the OP description....the make/model is a Dell Laptop and ever laptop that I've ever worked on has a CD/DVD driver/software package and the same for most OEM PC's that have a CD/DVD. Now for custom builds....then yes.....your statement would be correct.
      My ComputerSystem Spec
  8.    05 Sep 2016 #8
    Join Date : May 2015
    Posts : 1,623
    Win 10 X64 Pro 15063

    Quote Originally Posted by Plankton View Post
    If you looked at the OP description....the make/model is a Dell Laptop and ever laptop that I've ever worked on has a CD/DVD driver/software package and the same for most OEM PC's that have a CD/DVD. Now for custom builds....then yes.....your statement would be correct.
    Really? I'm mostly familiar with desktops. Some of which (Dell) came with laptop-type drives. I never saw any custom drivers for opticals. My home desktops have all been custom builds (since 1997).

    Regardless, Dell seems to offer no custom drivers for optical drives for the Inspiron 5720. The only download that I see is a firmware update for a (Plextor?) BD drive. Not even any burner software. That leads me to believe that it is intended to use the Microsoft drivers.

    That aside, if the OP can't boot from the optical drive, I still think it's a deader.
      My ComputerSystem Spec
  9.    06 Sep 2016 #9
    Join Date : Aug 2015
    Posts : 11
    Windows 10
    Thread Starter

    Thank you all for your suggestions. I have decided that with all of the software/driver troubleshooting that has been done and the odd clicking noise the drive makes the diagnosis is a dead piece of hardware. I will order one from Ebay today. At least it is an inexpensive piece of hardware and one easily replaced.
    Again thank to all who responded. May you enjoy your day.
    Buck
    Quote Originally Posted by bobkn View Post
    Really? I'm mostly familiar with desktops. Some of which (Dell) came with laptop-type drives. I never saw any custom drivers for opticals. My home desktops have all been custom builds (since 1997).

    Regardless, Dell seems to offer no custom drivers for optical drives for the Inspiron 5720. The only download that I see is a firmware update for a (Plextor?) BD drive. Not even any burner software. That leads me to believe that it is intended to use the Microsoft drivers.

    That aside, if the OP can't boot from the optical drive, I still think it's a deader.
      My ComputerSystem Spec

 


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