Windows 10: failure got any other suggestions?

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  1.    22 May 2015 #1

    failure got any other suggestions?

    Spent most of yesterday downloading the recommended 10076 and installation on my Dell latitude D 510. Ok not only don't the sound and video drivers load (Same problem as old system 9926 ) This install did not load the browser so I can't even get online. Any suggestions? The finished version better work better than this.
      My ComputerSystem Spec

  2. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       22 May 2015 #2

    Please follow this tutorial to provide the current operating environment of your machine.

    Thanks, it might give members a clue.

    You might also try going to Control Panel -> sound and right click an open area on Playback
    Select both options and post what you see.

    Click image for larger version. 

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    I'll see what your machine support site offers for drivers, I might come back and ask you to post the reference to the site if I can't determine that I have the correct page.
      My ComputerSystem Spec

  3.    22 May 2015 #3

    How can I download it if I cannot open a browser. There is no drivers for audio and Vidio. Has nothing to do with speakers or volume.
      My ComputerSystem Spec

  4.    22 May 2015 #4

    Got a medical appointment and test in the morning will check in later
      My ComputerSystem Spec

  5.    22 May 2015 #5

    Will check this out this afternoon. Like I said don't know how to download Speccey if I don't have a browser showing.
      My ComputerSystem Spec

  6.    22 May 2015 #6

    In the latest builds will have the IE in all programs did you look there for it?
      My ComputerSystem Spec

  7.    22 May 2015 #7

    Ok thanks. Will check it out when I get home.
      My ComputerSystem Spec

  8.    22 May 2015 #8

    It said I had no programs listed.
      My ComputerSystem Spec

  9.    22 May 2015 #9

    Playback said no audio drivers listed. . . No Video either. I am resetting the system to see what that does.
      My ComputerSystem Spec

  10. Slartybart's Avatar
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       22 May 2015 #10

    Sorry 'bout that.

    Some people have another machine or a friend where they can download utilities.

    Try this then
    file menu > save
    give it a filename and
    you can close System Information after the save

    select the .nfo file you just created and right click
    send to Compressed folder

    the attach the zip file to a new post.

    Yeah, the issue is really old equipment.

    Sigmatel driver has been an issue for a few years.
    Sigmatel has been acquired and the audio piece was sold off to IDT (I think)

    I tracked this issue a long time ago - not sure if it was ever resolved.

    The std has been replaced by Intel HDA

    There are some members who are really good with Audio - again I'm not certain even they can help with such antiquated drivers.

    Please post a screen shot of the devices showing errors (the general tab and the details tab - select Hardware Ids from the dropdown before grabbing the details tab )

    One trick ... if the device is erred in devmgr is to update the drive form there. But if the device is not present ... scratches head.
      My ComputerSystem Spec

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