WD 1TB HDD failure today after update.

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  1. meebers's Avatar
    Posts : 1,289
    W10 20H2 .928 & W10 Insider
       #1

    WD 1TB HDD failure today after update.


    Was in the middle of creating an image on my data drive after todays update and at first, it threw write errors during the verification portion. The next try, more write errors almost immediately upon first scan. Went to disk management and it was no longer there, no partition nothing. Pulled it out tried on another computer and it seems that it will no longer power up. Just need conformation, I am screwed, no way to get any data at all without it at least powering up.?? The drive is 9 months old, still under warranty, worried about the data on the drive. What does WD do with dead HDD's? Maybe I will "adjust it" with my 2 pound hammer and loose the $ rather than risk data breach.
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  2. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #2

    The AU update was causing people not to see drives/partitions anymore but if it won't spin up ,it sounds like you have a physical failure, still under warranty though , only you can decide how valuable what's on it is. Not sure how WD would spin it up if you can't without alot of trouble , so they likely just destroy it.
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  3. Winuser's Avatar
    Posts : 6,987
    Windows 10 Pro Insider
       #3

    Kbird said:
    The AU update was causing people not to see drives/partitions anymore but if it won't spin up ,it sounds like you have a physical failure, still under warranty though , only you can decide how valuable what's on it is. Not sure how WD would spin it up if you can't without alot of trouble , so they likely just destroy it.
    Depending on what's wrong with the drive it would probably be refurbished.
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  4. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #4

    Winuser said:
    Depending on what's wrong with the drive it would probably be refurbished.
    Well that surprises me , as it aint worth $30 , but then again who knows where it would be recycled too , so yeah a hammer or a Drill maybe a good option , if there is sensitive data.
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  5. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #5

    Kbird said:
    Well that surprises me , as it aint worth $30 , but then again who knows where it would be recycled too , so yeah a hammer or a Drill maybe a good option , if there is sensitive data.
    Agreed.
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  6. meebers's Avatar
    Posts : 1,289
    W10 20H2 .928 & W10 Insider
    Thread Starter
       #6

    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
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  7. Kbird's Avatar
    Posts : 2,196
    Win10 202H
       #7

    meebers said:
    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
    that trrick has worked for me several times too , good news ... i usually put it in the Freezer though.
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  8. DooGie's Avatar
    Posts : 9,314
    Wndows 10 Pro x64 dev channel
       #8

    meebers said:
    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
    Just don't tell them you froze it
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  9. meebers's Avatar
    Posts : 1,289
    W10 20H2 .928 & W10 Insider
    Thread Starter
       #9

    Without knowing for sure, I assume they have temp sensitive "tape" somewhere on the inside probably more for heat than cold??
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  10. DooGie's Avatar
    Posts : 9,314
    Wndows 10 Pro x64 dev channel
       #10

    meebers said:
    Without knowing for sure, I assume they have temp sensitive "tape" somewhere on the inside probably more for heat than cold??
    Fingers crossed for you. I hope they will replace it foc under warranty.
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