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  1. Joined : Aug 2014
    Florida
    Posts : 433
    W10 AU & W10 Insider
       23 Aug 2016 #1

    WD 1TB HDD failure today after update.


    Was in the middle of creating an image on my data drive after todays update and at first, it threw write errors during the verification portion. The next try, more write errors almost immediately upon first scan. Went to disk management and it was no longer there, no partition nothing. Pulled it out tried on another computer and it seems that it will no longer power up. Just need conformation, I am screwed, no way to get any data at all without it at least powering up.?? The drive is 9 months old, still under warranty, worried about the data on the drive. What does WD do with dead HDD's? Maybe I will "adjust it" with my 2 pound hammer and loose the $ rather than risk data breach.
      My System SpecsSystem Spec


  2. Joined : Jun 2016
    Posts : 1,386
    Win10 1607
       23 Aug 2016 #2

    The AU update was causing people not to see drives/partitions anymore but if it won't spin up ,it sounds like you have a physical failure, still under warranty though , only you can decide how valuable what's on it is. Not sure how WD would spin it up if you can't without alot of trouble , so they likely just destroy it.
      My System SpecsSystem Spec


  3. Joined : Jun 2014
    Posts : 4,508
    Windows 10 Pro
       23 Aug 2016 #3

    Kbird said: View Post
    The AU update was causing people not to see drives/partitions anymore but if it won't spin up ,it sounds like you have a physical failure, still under warranty though , only you can decide how valuable what's on it is. Not sure how WD would spin it up if you can't without alot of trouble , so they likely just destroy it.
    Depending on what's wrong with the drive it would probably be refurbished.
      My System SpecsSystem Spec


  4. Joined : Jun 2016
    Posts : 1,386
    Win10 1607
       23 Aug 2016 #4

    Winuser said: View Post
    Depending on what's wrong with the drive it would probably be refurbished.
    Well that surprises me , as it aint worth $30 , but then again who knows where it would be recycled too , so yeah a hammer or a Drill maybe a good option , if there is sensitive data.
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       23 Aug 2016 #5

    Kbird said: View Post
    Well that surprises me , as it aint worth $30 , but then again who knows where it would be recycled too , so yeah a hammer or a Drill maybe a good option , if there is sensitive data.
    Agreed.
      My System SpecsSystem Spec


  6. Joined : Aug 2014
    Florida
    Posts : 433
    W10 AU & W10 Insider
       24 Aug 2016 #6

    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
      My System SpecsSystem Spec


  7. Joined : Jun 2016
    Posts : 1,386
    Win10 1607
       24 Aug 2016 #7

    meebers said: View Post
    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
    that trrick has worked for me several times too , good news ... i usually put it in the Freezer though.
      My System SpecsSystem Spec


  8. Joined : Mar 2015
    Stockport UK
    Posts : 1,231
    Wndows 10 x64 Home
       24 Aug 2016 #8

    meebers said: View Post
    Last night, I put the HDD in a zip lock bag and placed it in the refrigerator (37F). This morning plugged it into the power supply cable and I heard it "click" and the motor started up. Quickly copied all the files to another HDD and I am currently running the WD diagnostic's. During the extended test, the program aborted. There is an option to write all "1's" to it and will do that then send it away.
    Just don't tell them you froze it
      My System SpecsSystem Spec


  9. Joined : Aug 2014
    Florida
    Posts : 433
    W10 AU & W10 Insider
       24 Aug 2016 #9

    Without knowing for sure, I assume they have temp sensitive "tape" somewhere on the inside probably more for heat than cold??
      My System SpecsSystem Spec


  10. Joined : Mar 2015
    Stockport UK
    Posts : 1,231
    Wndows 10 x64 Home
       24 Aug 2016 #10

    meebers said: View Post
    Without knowing for sure, I assume they have temp sensitive "tape" somewhere on the inside probably more for heat than cold??
    Fingers crossed for you. I hope they will replace it foc under warranty.
      My System SpecsSystem Spec


 
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