Samsung Magician

krzemien said:

Not necessarily, OP is placed prior to my recovery partition:

Well, maybe it's the last conventional partition then. Samsung Magician probably recognises your recovery partition as a reserved partition. The OP's Q: Data partition is a conventional partition, but very small.

Might be a silly question but do you have / open Samsung Magician with full admin rights?

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Also, there's thread on Samsung forums regarding this pickle:

Solved: Samsung Magician 'Unable to get the volume information' - Samsung Community

With no conclusion I'm afraid...

krzemien said:

Might be a silly question but do you have / open Samsung Magician with full admin rights?

You cannot open it any other way. A standard user will see a UAC asking for an admin account password if they try to open Magician.

krzemien said:

Might be a silly question but do you have / open Samsung Magician with full admin rights?

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Also, there's thread on Samsung forums regarding this pickle:

Solved: Samsung Magician 'Unable to get the volume information' - Samsung Community

With no conclusion I'm afraid...

Yeah, I had read that Samsung forum thread a couple days ago while doing a lot of Googling the problem. Reinstalling Windows is not an option I would consider.

Bree said:

You cannot open it any other way.

Always worth double-checking...!

The thread I linked indicates that other have experienced the same issue - which could only be remedied by re-installing Windows. Uhm...

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nikki605 said:

Yeah, I had read that Samsung forum thread a couple days ago while doing a lot of Googling the problem. Reinstalling Windows is not an option I would consider.

Did you try earlier (v5.x) version of Samsung Magician as has been suggested there?

Also, entirely out of my interest: is your OS installed by you or OEM on this SSD? Or the contents is from a cloned drive?

Also, do you really need to use OP at all?

Bree said:

You cannot open it any other way. A standard user will see a UAC asking for an admin account password if they try to open Magician.

Just for chuckles, I started it "Run as Admin" but it made no difference. I only have Windows set up with one user login and it is Admin.

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krzemien said:

Always worth double-checking...!

The thread I linked indicates that other have experienced the same issue - which could only be remedied by re-installing Windows. Uhm...

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Did you try earlier (v5.x) version of Samsung Magician as has been suggested there?

Also, entirely out of my interest: is your OS installed by you or OEM on this SSD? Or the contents is from a cloned drive?

Also, do you really need to use OP at all?

No, I haven't tried an earlier version of SM.

I cloned the SSD from an HDD. The PC was originally a Win7 machine. I did a clean install of Win10 in dual boot mode. Once I had Win10 running the way I wanted, I deleted dual boot and the Win7 partition. Then I got the SSD and cloned it from the HDD.

Do I really need OP - probably not. I was just interested in getting it working. Hoping I had maybe missed some simple, obvious setup option or something.

nikki605 said:

I cloned the SSD from an HDD. The PC was originally a Win7 machine. I did a clean install of Win10 in dual boot mode. Once I had Win10 running the way I wanted, I deleted dual boot and the Win7 partition. Then I got the SSD and cloned it from the HDD.

That might be the culprit based on my very cursory read of this and other threads I just found.

Interesting. I wonder what would be the difference between an OEM install vs. a user install and then clone? I'm sure there's been a lot of machines out there upgraded this way.

That's why there is no recovery partition. The PC naturally came with a Win7 recovery partition. Once I had Win10 installed and the Win7 partition deleted, I deleted the Win7 recovery partition and gave that space to Win10.

I don't currently have anything in the Q:/ partition, so I could delete it leaving it as more contiguous unallocated space and see if OP then works.

Probably something to do with Disk / Volume IDs - worth digging into this if you happen to have too much time on your hands at the moment

krzemien said:

Probably something to do with Disk / Volume IDs - worth digging into this if you happen to have too much time on your hands at the moment

I certainly have the time but right now my wife is using the PC reading about the stock market roller coaster due to COVID-19.