Very strange audio issue on Windows 10


  1. Posts : 3
    Windows 10
       #1

    Very strange audio issue on Windows 10


    Hey everyone.


    Just a month ago I bought a new PC built at an Alternate store in my own country. The specs are an Intel i5 6400 core, 16GB of RAM, a NVIDIA GeForce GTX 960 graphics card, and 120GB of SSD + 1TB of storage.

    My audio seems to be managed by Realtek audio. When gaming, I several times a day randomly get the window popping up saying a wire disconnected before it gives the same message again, but there's not a thing I notice in sound or even a change in the way the wires lie as I sit still most of the time.


    Now, the big issue happened tonight. I was listening to some orchestral music when suddenly I realised the levels sounded off. Some testing later, I realised that the bass was not audible, the vocals sounded like they came from another room, and the levels were just messed up to the point where my headphones sounded broken and it sounded like it had like 10kbps. Tried the headphones I was using on my laptop, there the audio was crisp as it should be. Strange thing? All system sounds on my PC were crisp and as they should've been, it was Chrome and my games that sounded awful.

    I checked every setting but couldn't fix it and was forced to reset to a previous version of Windows, thus losing a handful of my programs. That did solve the issue, but after checking all settings I know of, they were all the exact same as when the bug happened.


    I can't reset my PC whenever this time bomb decides to go off, so does anyone know what exactly happened, how I can prevent it, and should it happen again, how I can fix it again?



    Edit: I found the exact sound it made. When you're listening to an Apple music player of any sort and pull out the headphones' plug only half so that the sound still plays, but only certain bits of it, THOSE are the exact levels that I heard. I should also mention that in Realtek's audio manager, when I clicked to listen through only the left or the right speaker, all audio was perfectly fine, but once that 1 second test wore off it went back to hell. Not sure if that helps anyone, but it sounds fairly relevant.
    Last edited by ElithianFox; 19 Aug 2016 at 17:49.
      My Computer


  2. Posts : 3,954
    64-bit Win10 Pro Insider Build 19569
       #2

    - do you have the motherboard details - Manufacturer and Model Number..?
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    BugMeister said:
    - do you have the motherboard details - Manufacturer and Model Number..?
    I think these are the details you need?
    Motherboard manufacturer and details - Gigabyte Technology Co, x64

    Not sure where I can find my model number.
      My Computer


  4. Posts : 15
    Microsoft Windows 11 Pro
       #4

    You could try get your model number using Windows System Information / CPU-Z

    AND if i not mistaken, one of my mobo (i think is Realtek driver too) having this similar kind of problem.
    I found out that afterwards the audio control panel keep reset the audio settings which made the sound bad.
    Reinstalling and updates the latest drivers seem to solve the issue.
      My Computers


  5. Posts : 3
    Windows 10
    Thread Starter
       #5

    yeo1992cc said:
    You could try get your model number using Windows System Information / CPU-Z

    AND if i not mistaken, one of my mobo (i think is Realtek driver too) having this similar kind of problem.
    I found out that afterwards the audio control panel keep reset the audio settings which made the sound bad.
    Reinstalling and updates the latest drivers seem to solve the issue.
    What's the exact point it's under? There's so many details in System Info haha
    Oh, and I did try to find updates for both my NVIDIA HD audio driver and my Realtek HD driver when the problem showed up, but none were found. You think that if I uninstall one of these and then reinstall it, it'll be okay and I won't permanently mess up my PC?
      My Computer


  6. Posts : 15
    Microsoft Windows 11 Pro
       #6

    ElithianFox said:
    What's the exact point it's under? There's so many details in System Info haha
    ElithianFox said:
    Oh, and I did try to find updates for both my NVIDIA HD audio driver and my Realtek HD driver when the problem showed up, but none were found. You think that if I uninstall one of these and then reinstall it, it'll be okay and I won't permanently mess up my PC?
    Mobo information can be viewed under System Summary, you can ignore others (like Hardware Resources, Components, etc...) System information may not show all details for some mobo.

    NVIDIA HD audio comes with your NVIDIA GPU driver, it should cause no problem.
    Realtek HD audio is recommended to be downlaod via your mobo Gigabytes manufacturer specific model

    It should pose no harm to your pc as long you install the correct one. You can always use driver rolled back or restore point if you wish to revert to previous state
      My Computers


 

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