Asus camera shows black screen

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  1. karim
    Posts : 28
    windows 10 64bit
       New #1

    Asus camera shows black screen


    when ever I try to open camera I find black screen
    I tried different programs and it's the same
    laptop came with windows 10 pre installed
    I have ASUS ROG GL552JX laptop

    USB2.0 HD UVC WebCam

    Hardware IDs :
    USB\VID_04F2&PID_B424&REV_6969&MI_00
    USB\VID_04F2&PID_B424&MI_00

    Compatible IDs:
    USB\Class_0e&SubClass_03&Prot_00
    USB\Class_0e&SubClass_03
    USB\Class_0e
    Attached Thumbnails Attached Thumbnails Asus camera shows black screen-untitled.jpg  
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  3. Tom886
    Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       New #2

    The problem is, your PID is unknown.
    I am pretty sure that the driver is from Realtek, however as I wrote the PID is not known.
    Maybe worth a shot but you can try to install the driver from here Realtek PC Camera or try to download the latest driver v10.0.10586.11183

    Cheers
    Tom
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  4. karim
    Posts : 28
    windows 10 64bit
    Thread Starter
       New #3

    Tom886 said:
    The problem is, your PID is unknown.
    I am pretty sure that the driver is from Realtek, however as I wrote the PID is not known.
    Maybe worth a shot but you can try to install the driver from here Realtek PC Camera or try to download the latest driver v10.0.10586.11183

    Cheers
    Tom
    so do I have to uninstall camera driver first or install new driver directly
    and what is PID ?
    how did you know that it isn't known ?
    Last edited by karim; 19 Aug 2016 at 02:27.
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  6. karim
    Posts : 28
    windows 10 64bit
    Thread Starter
       New #4

    I did install realtek and restart laptop but it stills black screen
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  7. Tom886
    Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       New #5

    VID_04F2&PID_B424
    VID = VendorID (in this case Chicony Electronics Co., Ltd)
    PID = ProductID
    If google this combination, nothing is coming up or better nothing useful except "USB Composite Device Driver for ASUSTeK COMPUTER INC. - X200CA"
    But no information about a driver
    What is the device manager saying about it except USB2.0 HD UVC WebCam.
    Any driver information?

    Cheers
    Tom
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  8. karim
    Posts : 28
    windows 10 64bit
    Thread Starter
       New #6

    Tom886 said:
    VID_04F2&PID_B424
    VID = VendorID (in this case Chicony Electronics Co., Ltd)
    PID = ProductID
    If google this combination, nothing is coming up or better nothing useful except "USB Composite Device Driver for ASUSTeK COMPUTER INC. - X200CA"
    But no information about a driver
    What is the device manager saying about it except USB2.0 HD UVC WebCam.
    Any driver information?

    Cheers
    Tom
    at driver details there are a lot of information what kind of information you need ?
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  9. Tom886
    Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       New #7

    Driver Provider, Driver Version, Driver Date could help

    Cheers
    Tom
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  10. karim
    Posts : 28
    windows 10 64bit
    Thread Starter
       New #8

    Tom886 said:
    Driver Provider, Driver Version, Driver Date could help

    Cheers
    Tom
    Driver Provider : Microsoft
    Driver Version : 10.0.10586.0
    Driver Date : 6/21/2006
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  12. Tom886
    Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       New #9

    This means it is just an Inbox driver which doesn't support the features of the camera.
    And Asus website doesn't offer any webcam driver download.
    So my suggestion, try to install the setup program from Realtek, it carries the the ID VID_04F2&PID_B422, maybe it has some success.
    Otherwise contact Asus.

    Cheers
    Tom
      My Computer
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  13. karim
    Posts : 28
    windows 10 64bit
    Thread Starter
       New #10

    Tom886 said:
    This means it is just an Inbox driver which doesn't support the features of the camera.
    And Asus website doesn't offer any webcam driver download.
    So my suggestion, try to install the setup program from Realtek, it carries the the ID VID_04F2&PID_B422, maybe it has some success.
    Otherwise contact Asus.

    Cheers
    Tom
    Which program to setup ?
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