Windows 10: Asus camera shows black screen

Page 1 of 6 123 ... LastLast
  1.    18 Aug 2016 #1

    Asus camera shows black screen


    when ever I try to open camera I find black screen
    I tried different programs and it's the same
    laptop came with windows 10 pre installed
    I have ASUS ROG GL552JX laptop

    USB2.0 HD UVC WebCam

    Hardware IDs :
    USB\VID_04F2&PID_B424&REV_6969&MI_00
    USB\VID_04F2&PID_B424&MI_00

    Compatible IDs:
    USB\Class_0e&SubClass_03&Prot_00
    USB\Class_0e&SubClass_03
    USB\Class_0e
    Attached Thumbnails Attached Thumbnails Untitled.jpg  
      My ComputerSystem Spec


  2. Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       18 Aug 2016 #2

    The problem is, your PID is unknown.
    I am pretty sure that the driver is from Realtek, however as I wrote the PID is not known.
    Maybe worth a shot but you can try to install the driver from here Realtek PC Camera or try to download the latest driver v10.0.10586.11183

    Cheers
    Tom
      My ComputerSystem Spec

  3.    19 Aug 2016 #3

    Tom886 said: View Post
    The problem is, your PID is unknown.
    I am pretty sure that the driver is from Realtek, however as I wrote the PID is not known.
    Maybe worth a shot but you can try to install the driver from here Realtek PC Camera or try to download the latest driver v10.0.10586.11183

    Cheers
    Tom
    so do I have to uninstall camera driver first or install new driver directly
    and what is PID ?
    how did you know that it isn't known ?
    Last edited by karim; 19 Aug 2016 at 02:27.
      My ComputerSystem Spec

  4.    19 Aug 2016 #4

    I did install realtek and restart laptop but it stills black screen
      My ComputerSystem Spec


  5. Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       19 Aug 2016 #5

    VID_04F2&PID_B424
    VID = VendorID (in this case Chicony Electronics Co., Ltd)
    PID = ProductID
    If google this combination, nothing is coming up or better nothing useful except "USB Composite Device Driver for ASUSTeK COMPUTER INC. - X200CA"
    But no information about a driver
    What is the device manager saying about it except USB2.0 HD UVC WebCam.
    Any driver information?

    Cheers
    Tom
      My ComputerSystem Spec

  6.    19 Aug 2016 #6

    Tom886 said: View Post
    VID_04F2&PID_B424
    VID = VendorID (in this case Chicony Electronics Co., Ltd)
    PID = ProductID
    If google this combination, nothing is coming up or better nothing useful except "USB Composite Device Driver for ASUSTeK COMPUTER INC. - X200CA"
    But no information about a driver
    What is the device manager saying about it except USB2.0 HD UVC WebCam.
    Any driver information?

    Cheers
    Tom
    at driver details there are a lot of information what kind of information you need ?
      My ComputerSystem Spec


  7. Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       19 Aug 2016 #7

    Driver Provider, Driver Version, Driver Date could help

    Cheers
    Tom
      My ComputerSystem Spec

  8.    19 Aug 2016 #8

    Tom886 said: View Post
    Driver Provider, Driver Version, Driver Date could help

    Cheers
    Tom
    Driver Provider : Microsoft
    Driver Version : 10.0.10586.0
    Driver Date : 6/21/2006
      My ComputerSystem Spec


  9. Posts : 55
    Windows 10 Home, Version 1607 (Build 10.0.14393)
       19 Aug 2016 #9

    This means it is just an Inbox driver which doesn't support the features of the camera.
    And Asus website doesn't offer any webcam driver download.
    So my suggestion, try to install the setup program from Realtek, it carries the the ID VID_04F2&PID_B422, maybe it has some success.
    Otherwise contact Asus.

    Cheers
    Tom
      My ComputerSystem Spec

  10.    19 Aug 2016 #10

    Tom886 said: View Post
    This means it is just an Inbox driver which doesn't support the features of the camera.
    And Asus website doesn't offer any webcam driver download.
    So my suggestion, try to install the setup program from Realtek, it carries the the ID VID_04F2&PID_B422, maybe it has some success.
    Otherwise contact Asus.

    Cheers
    Tom
    Which program to setup ?
      My ComputerSystem Spec


 
Page 1 of 6 123 ... LastLast

Related Threads
So recently, I have been encountering problems with my computer lately. The first has been trying to install the latest update for windows 10, but everytime it tries to install, it always ends up with the " Windows was unable to install updates...
Asus camera in Drivers and Hardware
I can not start my integrated camera or my external Logitech pro hd. I notice that I have exclamation marks next to USB root hub drives in device manager. I have unistalled the drivers and restarted on many occasions but they are still there. I ma...
I have an Asus N50VC laptop. I changed fro win 7 to win 10 and the built in camera turned upside down. Asus does not provide a new driver, probably because this laptop was bought in 2009. Windows updates for windows 10 has not solved the problem....
Asus Web Cam Camera not working in Drivers and Hardware
Hello I run windows 10 32 bit and my camera driver is not working i guess although in devices manger it shows like everything is alright! Help please
I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:46.
Find Us