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USB 2 devices not always compatable with USB 3 ports on Windows 10 PC
In troubleshooting problems with USB devices, I have read that the 1st thing to look for is an updated hardware driver. However, I have found that, before pursuing a new hardware drivers, the 1st thing to look for is if the device works after plugging it into a USB 2 port, if it was not working in a USB 3 port.
I have a Dell Optiplex and was having difficulties with getting a scanner working when it was plugged into a USB 3 port. I too started looking for driver updates but the solution was to plug the scanner into a USB 2 port. Windows 10 found the correct drivers and it stared working right away. Apparently USB 3 is not always backwards compatible with USB 2.
Vegas Pines