DooGie ! I initially got the Realtek driver from the links i found here for the MS Catalog and Softpedia that didnt have a setup file.
unfortunately, even after uninstalling any existing Realtek drivers (running CCleaner) restarting and then installing using the zip i got from the Realtek FTP Im still left with Windows showing the generic hi def audio driver (not the realtek one) and no surround sound
No Realtek icon in control panel or the tray either...
not sure what to do next, except maybe downgrade all the way back to good ol' Windows 7...
When you ran the install of the new drivers did it ask you to reboot the PC at the end of the install?
Can you check the Program Files directory and see whether there is a Realtek sub-directory in it?
Also have a look at Control Panel again and click on the Sound icon, it should show a list of all audio devices on your PC Is there any mention of Realtek High Definition Audio shown?
To @asturias7, @CountMike, @lopedoggie, @DooGie (and everyone else who I might not mentioned)
First, thank you for helping me try to figure this out.
I am so frustrated with this issue!!! I have uninstalled and re-installed Realtek using the link that @Asturias 7 provided and followed his instructions to the "t" (again!) and still not finding Realtek in go to the advanced settings.
I don't know what I'm doing wrong
Thank you again all for your help
dsamalot Click on the Sound icon in Control Panel and check what your default Device is set to. Also start up the programme you want to use the headset with then right click the Speaker icon in the System tray and select Open Volume Mixer. Just a wild shot but it could be one of the volume sliders is set to 0.
See how you opened up your Device Manager (below)? Do that again and you can try rolling back your audio driver to the one you had before installing this update.
Click on Sound, video and game controllers. Now right-click on Realtek High Definition Audio.
You will see the menu, now click on Properties. Now click on Driver, and write down the Driver Version.
Now click on Roll Back Driver and follow the instructions.
Wait for it to be done and check the Driver Version, it should be different.
Now restart your computer and install the latest driver (7950) as you did before.
Make sure to be patient with the installation. When you click on the Setup, follow all instructions carefully.
It will first uninstall your old driver, once done it will ask you to reboot your pc.
When your pc starts up again, then it will ask you to install the new update. Once done it will ask you to reboot again.
You're done... now check if you have the latest Realtek HD Audio as you did in previous steps (via Control Panel).
@dsamalot : Maybe I read too quickly and you tried that already : go back to "sound", playback tab, right-click on the part where peripherals should display and make sure deactivated and disconnected peripherals are showing. Do you see anything else now ?
Realtek HD Audio Manager on this page:
Dell XPS 13 9333 Sound stopped working in the middle of a video, - Microsoft Community