Problem Installing Epson Easy Photo Printer


  1. Posts : 85
    Windows 10 Pro 64 bit with May 2020 update
       #1

    Problem Installing Epson Easy Photo Printer


    I have an HP Pavilion 500 Desktop PC which is now running Windows 10 Anniversary Update. I am trying to Install Epson Easy Photo printer (for Epson Expression XP-620). I am being blocked from doing so from either the installation cd that came with the printer or from a downloaded version of the software from the Epson support site. What happens is that the installation starts and then informs me that an earlier version of the software (I have had several other Epson Printers installed in the past) must be removed before the new installation can proceed. When I initiate this I immediately get the message "Exit Setup -113" and the installation aborts. I have tried Removing all Epson software, drivers and any other folders/files relating to Epson using the "Programs and Features" function and also by deleting the same from Program Files, Program Files (x 86) and Programs Data on the 'C' Drive . I have also run CCleaner to try and mop up any odd bits of program and registry entries that might still be lingering All this to no avail as the above message keeps recurring. There is obviously something I am overlooking in all this and I am hoping that someone can point me in the right direction to overcome this persistent and annoying problem.
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  2. SoFine409's Avatar
    Posts : 1,287
    Win10 Pro
       #2

    I did a quick search and found lots of info on uninstalling Epson software. It seems to be a problem that many people have had. If you do some research you'll likely find something that works. There also might be an Epson users forum where you might be able to get help specific to your printer. There might also be a member here who can give you more specific help. Good luck with finding a solution.
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  3. bobkn's Avatar
    Posts : 3,609
    Win 10 X64 Pro 21H1 19043.928
       #3

    Looks like it might require editing the Windows Registry:

    http://www.bleepingcomputer.com/foru...ll-not-remove/

    I'm unsure of the best way to back up the Registry before proceeding.
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  4. Posts : 85
    Windows 10 Pro 64 bit with May 2020 update
    Thread Starter
       #4

    Thanks SoFine409 and bobkn I will investigate your suggestions when I can set aside some time to do so. As I feared removing this troublesome program remnant will not be easy and will require delving into the registry so I will have to tread carefully and back up as I go
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  5. SoFine409's Avatar
    Posts : 1,287
    Win10 Pro
       #5

    A Gray said:
    Thanks SoFine409 and bobkn I will investigate your suggestions when I can set aside some time to do so. As I feared removing this troublesome program remnant will not be easy and will require delving into the registry so I will have to tread carefully and back up as I go
    Yes, by all means back up any key that you alter and keep a written log of everything that you change. Sometimes problems from registry edits don't show up immediately. Keep in mind that you might need to look at several solutions to find the one that will work for you. You might want to look at what programs run at start up since many printer installers load all kinds of utilities whose names don't necessarly indicate what they do. Post you results for other members to learn from as well. Good luck.
    Bob
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  6. kimkl's Avatar
    Posts : 233
    Windows 10 pro on both
       #6

    Yank the RJ45 or dc your wireless, copy driver/programs to usb install offline usb works best because if you format it with ex fat you do not have permission problems but try doing it without being connected to internet copy driver software program to a usb stick dc you internet and it should work, give it some time if it looks like it hangs
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  7. Posts : 85
    Windows 10 Pro 64 bit with May 2020 update
    Thread Starter
       #7

    Hi Kimkl, I think I get the jist of what you are suggesting. Disconnect from the internet and copy the programs on to a pen drive (I don't know what you mean by "ex fat") and try to install from the pen drive. It's worth a shot, as all else has failed including deleting everything related to Epson from the registry, also installing and uninstalling the earlier version of Easy Photo Print. I am beginning to think that the message "Exit Setup-113" my not have anything to do with Epson but is a peculiarity of my pc/ Windows 10. If anyone else has had this message and has discovered a way round it perhaps they could let me know
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