Windows 10: ASUS Webcam Problem

  1.    11 Aug 2016 #1

    ASUS Webcam Problem


    Hello everyone ,

    I bought a new ASUS TP301UJ laptop yesterday but webcam is not working.There was USB 2.0 VGA UVC driver but ı deleted it because it was useless.I researched the internet, so I think problem based on win10,I tried many drivers but they cant support win10 , webcam is not still working.Can you have any idea?Please help me

    Sorry for my english.Thanks.
      My ComputerSystem Spec


  2. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       11 Aug 2016 #2

    Hello rosemarys

    Welcome to TenForums!

    That's a nice looking laptop and surely if you have just bought it you are entitled to return it if it is not working. However, hopefully it is something easy to sort out.

    One thing to check: make sure the CMOS camera is not set to be locked in the BIOS. Refer to page 62 of the manual.

    Is the webcam showing up in Device Manager? If so, please try and update the driver there using the automatic search feature. If one can't be found you will need to use the one provided by ASUS, contact them for help.
      My ComputerSystem Spec

  3.    11 Aug 2016 #3

    Thank you philc43.

    Unfortunately webcam is not showing up in device manager.I checked Asus official support and I could not find.I contacted with Asus customer relations, I hope they will provide in 3 -4 days.But I want to solve by myself

    Thanks again.
      My ComputerSystem Spec


  4. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       11 Aug 2016 #4

    If it is not showing up in Device Manager under Imaging devices then that means it is not turning on and being detected. Please check the BIOS setting as it could be turned off there (note my earlier reference to Pg 62 of the laptop manual).
      My ComputerSystem Spec

  5.    11 Aug 2016 #5

    I checked BIOS Settings refer to manual.There is no webcam or CMOS settings part.Can it be a hardware problem ?
      My ComputerSystem Spec


 

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