Page 1 of 5 123 ... LastLast

  1. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       10 Aug 2016 #1

    Looking for an alternative to Logitech's software for my C920 webcam


    I may be jumping the gun here but I'm having trouble with the webcam software that cam with my Logitech C920 WebCam. I'm currently working with Logitech Support on this issue but I'm not optimistic about finding a solution.

    To make a long story short the microphone in the C920 is functional as I use it to access Cortana. I can also go out to Webcam Toy - Take photos online with over 80 fun effects and after I grant the online app permission, the camera will activate and I can see myself in front of my PC. However, when I open up the Quick Capture feature in Logitech's webcam application that they provides with the camera it will not activate the camera and will not display and image in the frame provided.

    If can assume that the camera is functioning correctly and I Logitech cannot resolve this issue with their software are there paid, freeware or open source alternatives that I might use as an alternative? If so are there any packages that fellow users of this site can recommend? If so, please let me know their names. Thanks.
      My System SpecsSystem Spec

  2.    15 Aug 2016 #2

    I don't have an answer for you but I am wondering if you are getting the same problem I am, I have the C920 too but the software is crashing C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe

    I noticed a few others on their site with that crashing too, no real response from Logitech that I could see though. This just happened after installing 1607 so I assume they weren't testing builds.

    All that being said, I'd be interested in what others might suggest as well.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       15 Aug 2016 #3

    derekimo said: View Post
    I don't have an answer for you but I am wondering if you are getting the same problem I am, I have the C920 too but the software is crashing C:\Program Files (x86)\Logitech\LWS\Webcam Software\Launcher_Main.exe

    I noticed a few others on their site with that crashing too, no real response from Logitech that I could see though. This just happened after installing 1607 so I assume they weren't testing builds.

    All that being said, I'd be interested in what others might suggest as well.
    Actually, there has been a change in my problem since my original post. Initially when I posted the problem my PC had not been upgraded to the Anniversary Edition but I did get upgraded to the newer version a day or two later. After the upgrade I launched the current version of the Logitech Webcam software and initially when I went into Quick Capture it was defaulting into video mode instead of the photo mode and the camera turned on and I could see myself in the application frame. However, when I attempted to switch from video mode to photo mode I consistently received the Launcher_Main error and the application would terminate. Strangely after my system was shutdown and restarted the software now defaults into photo mode and the Launcher_Main error occurs every time I open the Quick Capture.

    Note that I had opened a problem ticket with Logitech on my original problem and I have since updated the problem report to reflect the change in behavior based on my upgrade of my PC to the Anniversary edition. The most recent reply that I've received from Logitech is that they are seeing similar results and that the first level support tech was turning the problem over to a second level tech and they asked me to provide them with a system information report, a DXDIAG report and a Webcan diagnostic report which I have provided. Note that I have also seen a large number of reports of C920 failures with the Launcher_Main error occurring so I'm pretty sure that this has become a hot problem with Logitech although I have not had an update of my problem report since Wednesday August 10 so stay tuned.
      My System SpecsSystem Spec

  4.    15 Aug 2016 #4

    Yeah, that's basically the same issue I'm having. I wonder if I started a support ticket if it would help.

    I got that failure just trying to open capture and also on the motion. They should be working on it with all the other ones I saw on their forums.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       16 Aug 2016 #5

    It may be worth a shot. I'm sure that if you specifically state that your getting the Launcher_Main error after your PC was upgraded to the 1607 Anniversary edition of Windows 1st level support probably won't spend any time on your problem but they may ask you to provide them with a system information report a DXDIAG report and a Webcam diagnostic report to help their analysis.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       16 Aug 2016 #6

    Just a quick update. I just went out on Logitech's Community Forum and did a search on Launcher_Main and there are some really angry folks out there asking Logitech what they are doing to resolve this issue, why it's taking so long and why Logitech won't post a progress report. Many of these people indicate that they use the WebCam software as part of their business and that they are loosing money as a result of this Launcher_Main problem.
      My System SpecsSystem Spec

  7.    16 Aug 2016 #7

    moondoggy said: View Post
    It may be worth a shot. I'm sure that if you specifically state that your getting the Launcher_Main error after your PC was upgraded to the 1607 Anniversary edition of Windows 1st level support probably won't spend any time on your problem but they may ask you to provide them with a system information report a DXDIAG report and a Webcam diagnostic report to help their analysis.
    Yeah, I wasn't expecting to get a lot of help, but I'll give them the reports they want if it will help fix the issue.

    moondoggy said: View Post
    Just a quick update. I just went out on Logitech's Community Forum and did a search on Launcher_Main and there are some really angry folks out there asking Logitech what they are doing to resolve this issue, why it's taking so long and why Logitech won't post a progress report. Many of these people indicate that they use the WebCam software as part of their business and that they are loosing money as a result of this Launcher_Main problem.
    That's all the ones I saw when searching earlier. No replies from Logitech either, they could be a little more proactive.
      My System SpecsSystem Spec

  8.    16 Aug 2016 #8

    Alright, I just started a support ticket so I guess we'll both wait and see now.
      My System SpecsSystem Spec

  9.    18 Aug 2016 #9

    Still haven't had a response on mine but I did see this posted on their forum,

    Windows 10 Anniversary Edition Update Issue and Logitech Webcams

    Dear Community Members,

    Thank you for your inquiry. We are sorry that you’re experiencing an issue with your Logitech webcam.*

    We have discovered that this is linked to a change Microsoft made in the Windows 10 Anniversary Edition where support of compressed MJPG and H.264 streams for webcams was dropped.

    Microsoft is working on an update to address the issue, but at this time we do not have an estimate for when it will be available. We will provide updates on this forum page as we learn more.
    Source

    So it looks like they have tossed it in Microsoft's lap.
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Pace, Florida
    Posts : 74
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       18 Aug 2016 #10

    Funny how it's always someone else's fault when you have a bunch of owners hopping mad.
      My System SpecsSystem Spec


 
Page 1 of 5 123 ... LastLast


Similar Threads
Thread Forum
Solved Logitech C920 Webcam
- I did an upgrade from Window7 to Win10(9926) - all went well, apart from a few glitches.. - the Logitech webcam doesn't function with Skype - anybody found a solution?
Drivers and Hardware
Logitech G25 - driver and software?
Hello. When upgrading from windows 8.1 to win10, the software+driver from Win8.1 was migrated over into Windows 10, so no problem. I then did a clean install of Windows 10, and now I can't get driver or software to install. I have tried...
Drivers and Hardware
Logitech c920 HD pro webcam not being detected
Hi, I have upgraded to Windows 10 and for the most part all other apps and devices etc seem to be working. However, I use a Logitech C920 HR webcam to do live streaming and other than obs only working in 32 bit it will not recognise my webcam. ...
Drivers and Hardware
Solved Logitech Software & Win 10
Whilst doing some work, my mouse suddenly 'failed', cursor frozen nothing in mouse. After plugging in another mouse, I checked device manager and found that Win 10 had installed it as an Hid complaint mouse. So I went to logitech, downloaded...
Drivers and Hardware
Solved How do I remove Logitech Webcam Software..
I have an old installation of the Logitech Webcam Software on my PC, which is stubbornly refusing all attempts at removal.. it may be the remains of an earlier installation made under Windows7 and the recent upgrade to Windows10 is possibly...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 22:56.
Find Us
Twitter Facebook Google+



Windows 10 Forums