Looking for an alternative to Logitech's software for my C920 webcam

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  1. Posts : 88
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #21

    mrgeek said:
    Source

    So it looks like they have tossed it in Microsoft's lap.


    Todays' HTG article covers this Logitech Launcher_Main problem more extensively and have a downloadable registry hack to address it until MS does. TRy it (like most of their hacks, it comes with an undo) -
    How to Stop Your Webcam From Freezing and Crashing on Windows 10
    I have a 64-bit version of Windows 10 and after applying the two registry entries noted in the article, the Logitech Webcam software did not immediately crash with the Launcher_Main issue. The change did allow me to switch from the default photo mode to the video mode which did allow the camera to activate and display my image in the application frame. However when I would switch back from video mode to photo I still experienced the Launcer_Main issue.
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  2. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #22

    moondoggy said:
    I have a 64-bit version of Windows 10 and after applying the two registry entries noted in the article, the Logitech Webcam software did not immediately crash with the Launcher_Main issue. The change did allow me to switch from the default photo mode to the video mode which did allow the camera to activate and display my image in the application frame. However when I would switch back from video mode to photo I still experienced the Launcer_Main issue.
    That's pretty much what mine has done all along.
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  3. Posts : 88
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       #23

    Yes, but for some, having the Video capability might just be enough of a workaround for some people. I just posted my experience with this workaround on Logitech's Community Forum where I initially posted a problem report regarding my C920 failure and there were a LOT of very angry people that started following that thread and many of them needed the video capability for their businesses. At this point, a partial fix is better than no fix at all.
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  4. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #24

    moondoggy said:
    Yes, but for some, having the Video capability might just be enough of a workaround for some people. I just posted my experience with this workaround on Logitech's Community Forum where I initially posted a problem report regarding my C920 failure and there were a LOT of very angry people that started following that thread and many of them needed the video capability for their businesses. At this point, a partial fix is better than no fix at all.
    Was your different before? Mine has been that way since the upgrade.
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  5. Posts : 1,091
    Win 10 Pro x64
       #25

    moondoggy said:
    I have a 64-bit version of Windows 10 and after applying the two registry entries noted in the article, the Logitech Webcam software did not immediately crash with the Launcher_Main issue. The change did allow me to switch from the default photo mode to the video mode which did allow the camera to activate and display my image in the application frame. However when I would switch back from video mode to photo I still experienced the Launcer_Main issue.
    I don't think you needed to do both, they were just 32bit, and 64bit enable and disable.

    I did the 64bit and get the same thing you get, I think skype users will benefit,

    Re: Skype video freeze when using Logitech C920 - Page 12 - Skype Community

    That was posted in the thread I linked earlier at Logitech forum.

    I did get a standard reply from them on my support ticket, check drivers in device manager...

    essenbe said:
    Was your different before? Mine has been that way since the upgrade.
    Steve, I don't know about moondoggy but mine would crash right after the quick capture button was pushed,

    Looking for an alternative to Logitech's software for my C920 webcam-logitech-.gif

    (Click on the picture)

    I can get past that now, but switching back to photo crashes it with the same Launcher_Main.exe crash
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  6. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #26

    Derek, mine was exactly like that as Photo is the default position. But, if I was quick enough and could switch to video before the crash, it would work fine. It is still that way today. I have done nothing to it other than re download and install the Logitech software.
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  7. Posts : 1,091
    Win 10 Pro x64
       #27

    OK, you were quicker than me then. All that reg file did was make it so I could get in there and switch to video, switch it back and it crashes though.

    I still think Logitech needs to check the software, but it looks like they are just going to wait on Microsoft.

    Probably just end up getting a different software anyway.
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  8. essenbe's Avatar
    Posts : 12,507
    Windows 10 Pro 1903
       #28

    I think you are right, they will just wait on Microsoft. The issue, as I understand it, is Microsoft disabled H264 encoding, for a purpose. But that is what the C 920 uses. Now, why that affects a photo and not a video, I'm not sure. You would think the video would use the H264 more than a photo would.
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  9. Posts : 1,091
    Win 10 Pro x64
       #29

    Yeah, it doesn't really make sense to me either, but I don't know much about that stuff myself.
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  10. Posts : 1,091
    Win 10 Pro x64
       #30

    Looks like they are seeing the light after all, this was the last reply on my ticket,

    Looking for an alternative to Logitech's software for my C920 webcam-2016-09-09_19h57_40.png

    At least they are doing something, instead of just letting Microsoft own it.
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