Looking for an alternative to Logitech's software for my C920 webcam

derekimo · 18 Aug 2016

Yeah it is, I think that's CYA 101.

mrgeek · 20 Aug 2016

Source

So it looks like they have tossed it in Microsoft's lap.

Todays' HTG article covers this Logitech Launcher_Main problem more extensively and have a downloadable registry hack to address it until MS does. TRy it (like most of their hacks, it comes with an undo) -
How to Stop Your Webcam From Freezing and Crashing on Windows 10

OldMike65 · 20 Aug 2016

mrgeek said:

Source

So it looks like they have tossed it in Microsoft's lap.

Todays' HTG article covers this Logitech Launcher_Main problem more extensively and have a downloadable registry hack to address it until MS does. TRy it (like most of their hacks, it comes with an undo) -
How to Stop Your Webcam From Freezing and Crashing on Windows 10

Well I just tried that on my Logitech C920 Web cam and it did not crash, but my web cam software still did not work at all. So I removed the two reg entries I made.

essenbe · 20 Aug 2016

I am having the same issues with my C 920, but, it seems to work just fine with Skype. I can go into Skype settings to set up Video and it works just fine. I can startup the Logitech software and it is OK. If I click on a quick capture > Photo it crashes. If I click on quick Capture and can manage to switch from Photo to Video before it crashes, it works just fine for video. Is that similar to everyone else's experience?

OldMike65 · 20 Aug 2016

essenbe said:

I am having the same issues with my C 920, but, it seems to work just fine with Skype. I can go into Skype settings to set up Video and it works just fine. I can startup the Logitech software and it is OK. If I click on a quick capture > Photo it crashes. If I click on quick Capture and can manage to switch from Photo to Video before it crashes, it works just fine for video. Is that similar to everyone else's experience?

Yup, sounds about right for me Steve. My C920 works fine on any other software, but Logitech.

essenbe · 20 Aug 2016

I have Cyberlink You Cam which I have never installed. I was going to try that but am hoping for a fix soon. If not I may try it and see if You Cam is any better.

OldMike65 · 20 Aug 2016

essenbe said:

I have Cyberlink You Cam which I have never installed. I was going to try that but am hoping for a fix soon. If not I may try it and see if You Cam is any better.

From what I read, MS knows about this problem, and is going to fix it in a future update....sometime.

Logitech also knows about this too.

mrgeek · 20 Aug 2016

essenbe said:

I have Cyberlink You Cam which I have never installed. I was going to try that but am hoping for a fix soon. If not I may try it and see if You Cam is any better.

I have Cyberlink You Cam 5 as OEM installed by HP and dl'd one update from You Cam. Always worked perfectly with 8.1 and 10. Only thing is the nag to upgrade each time you open it and the extra created folder in Documents. Worth trying if you can't get Logitech going properly. Good Luck

mrgeek · 20 Aug 2016

"From what I read, MS knows about this problem, and is going to fix it in a future update....sometime. "

HTG article projects a Sept update fix. We'll see

essenbe · 20 Aug 2016

I just submitted a support ticket. I told them I was knew they were aware of the problem and asked for a fix. I don't really expect one, but maybe the old adage of 'the squeaky wheel gets fixed first' will apply if enough people put in support tickets. Hopefully they will fix it just to shut us up.