1. Joined : Mar 2015
    Palm Springs, CA
    Posts : 41
    Windows 10 Professional (x64) Build 14393
       09 Aug 2016 #1

    Windows Anniversary Update broke HP printer

    I have an HP Office Jet Pro 8625 that worked fine until the windows 10 Anniversary update. It is connected via Ethernet. I can print to the printer fine from iphones, etc. so printer is ok.

    Windows keeps thinking the printer has gone offline. When I run the troubleshooter, it says the problem is that the printer is "off". It says to turn on the printer. I do nothing to the printer and just hit "next" and the printer starts working again.

    Until later, then it does it again. Have rebooted both computer and printer and still has the same issue.
      My System SpecsSystem Spec

  2. Joined : Feb 2016
    Maribor, Slovenia
    Posts : 3,668
    Windows X (various flavours)
       09 Aug 2016 #2

    Did you tried to reinstall driver? Remove it from list and add it again.
      My System SpecsSystem Spec


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