touchpad stopped working after 1607 update

AvidSurvivalist · 05 Aug 2016

I have an Acer Aspire ES1-711-P14W, When I initially reinstalled my touchpad wasn't working so I installed these drivers from Acer it worked fine until I updated to Version 1607 Build 14393.10:

Chipset Intel Chipset Driver 10.1.1.7
IO Drivers Intel Serial IO Driver 604.10135.1001.53001
MBI Intel Sideband Fabric Device Driver 1.70.305.16316
TXE Intel Intel TXE Driver 1.1.0.1064
TouchPad ELANTECH Touchpad Driver 13.6.3.1

AvidSurvivalist · 07 Aug 2016

Touchpad is unresponsive as well as Acer support! HELP!!

AvidSurvivalist · 11 Aug 2016

Acer is blaming my edition of Windows for my touchpad not working! They told me they can't help me because I have Windows 10 Pro instead of Home, I have no idea how I even got Pro!

Steve C · 12 Aug 2016

Try reinstalling the last Acer Windows 10 Touchpad driver for your PC?

AvidSurvivalist · 13 Aug 2016

I installed it and it says I'm ready to go and that's pretty much it. Nothing in the device manager at all. In the UEFI there is a setting to set it from Advanced to Basic operation, I did that and it made it work but I don't have gestures or scrolling.

windtenforu · 14 Nov 2016

Same occurs with my Asus Zenbook. I'll roll back to ~3 days ago, and the issue goes away, but with automatic updates on windows 10, it doesn't take long for it to come back. I'd rather not block all updates.

I tried to reinstall the driver, but it doesn't help.

Also, oddly, the multitouch will stop working when windows downloads the files. I would think it would not occur until the required restart.

plzhelps

windtenforu · 14 Nov 2016

Update: I reinstalled the ATK Package and that seemed to fix my issue. This is a hotkey/trackpad associated program apparently.

Problem: Asus zenbook (UX303L) trackpad lost multitouch capabilities with an automatic windows update.

Solution: Delete ATK Package from add/remove programs, restart, install new ATK Package (2016/10/17), restart, ?, profit.