Yes after the big update, my Kobo E-reader can't synchronize anymore with Kobo Desktop, and the OS asking of format the hd Kobo, I already have contact Kobo and still wait for some responses , but if someone have have a idea how fix a problem thanks
Cariboou
Unfortunately it's often the case that although developers are given many months notice of the changes do in a windows update, they do not get the changes required released until after the update
Best thing to do is to keep contacting Kobo every day if possible to pressurise them to fix their software
If I had happened to need to move a book from Calibre to Kobo last week I would have reverted to 1511 build on that machine until it was fixed! grrrrrrrr.
Does anyone know if a Kindle still works?
Yes I already wrote to Kobo 2 times and I still wait from then answer, surely isn't not the best service in the world, after all the driver Microsoft are very old and from 2006, I don't understand why Microsoft have a driver so old that working with Windows XP-7-8-8.1 and 10 before the big update, change something for make a customer unhappy with the ereader
but will see
Microsoft does not create drivers for hardware/software other than their own items (Microsoft Mouse Etc),
The suppliers write the drivers and provide them to Microsoft for distribution. It is up to the developers (in this case Kobo), to keep these up to date and compatible with the various windows versions
This is the chat I have few minutes ago with a customer service kobo:
xxxxxxxxxxx@gmail.com: is a workstation Hp XW4300 old but working with any program Adobe Cloud
Uzma A: Have you tried plugging in the device to different USB port on the computer? and have you re installed Kobo desk top from http://www.kobosetup.com?
xxxxxxxxxxx@gmail.com: yes I did with no success, like I say I am not alone to have this kind of problems!
Uzma A: I will forward the collected information to our support team for inquiry . In the mean time kindly set up and operate the device ( Kobo glo HD) over Wifi (if WiFi available) . I am sorry for inconvenience.
xxxxxxxxxxx@gmail.com: No wi-fi so probably I have to return Kobo to where I bought, because this can be a final solution
Uzma A: I am sorry for the inconvenience. We will email you back as soon as we receive information from our support team.
xxxxxxxxxxx@gmail.com: I wait again few days, after the product will be returned I pretend what I bought working
Uzma A: For your reference, I will be sending you a transcript of our conversation. Should you have any further questions or concerns, you can always reply back to that email and we will be able to assist you further.
xxxxxxxxxxx@gmail.com: and I will send to Tenforum so anybody know
xxxxxxxxxxx@gmail.com: have a good day!
Last edited by Barman58; 07 Aug 2016 at 09:31. Reason: Remove email
I hoped they working together, and I understand, Microsoft send to Kobo the last update, what Kobo have to do is check if anything working fine or not, but for Kobo is important sell products doesn't matter if the product don't work, anyway they don't know what to do for now, I give them few days after I return the product and ask back money for all book I already bought, because the Kobo is totally unusable
Kindle works fine. I don't use any Kindle software though - just Calibre.
I don't know about Kobo but Kindle just connects as generic USB mass storage device using the same 2006 Microsoft driver as you - there are no specific drivers to install... I could (sometimes do) upload books via file explorer but generally use Calibre. Not sure if you could try that instead of Kobo desktop.
I don't use Kobo desktop. on W10 1607 the OS does not see my KOBO Aura as an ereader and Calibre doesn't see it. File explorer just says it needs to be formatted.
The KObo itself is fine. I found one of my pcs was within the 10 day rollback, rolled back to 1511. The kobo and Calibre came alive ( so I quickly bought some more books and downloaded them!) Have no re-installed 1607 from a thumb drive and Kobo is no longer seen properly. So now I'll watch this thread until Cariboou gets an answer
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