Page 1 of 2 12 LastLast
  1.    04 Aug 2016 #1
    Join Date : May 2015
    Posts : 12
    win 7

    After the big Update Kobo Ereader doesn't work properly


    Yes after the big update, my Kobo E-reader can't synchronize anymore with Kobo Desktop, and the OS asking of format the hd Kobo, I already have contact Kobo and still wait for some responses , but if someone have have a idea how fix a problem thanks
    Cariboou
      My ComputerSystem Spec
  2.    07 Aug 2016 #2
    Join Date : Jan 2016
    Posts : 5
    w10

    same here. Most annoying.
      My ComputerSystem Spec
  3.    07 Aug 2016 #3
    Join Date : Oct 2013
    Newport, South Wales, UK
    Posts : 1,677
    Windows 10 Pro x64 FCU - XP/Vista/Win7/Win8.1 in VM for testing

    Unfortunately it's often the case that although developers are given many months notice of the changes do in a windows update, they do not get the changes required released until after the update

    Best thing to do is to keep contacting Kobo every day if possible to pressurise them to fix their software
      My ComputerSystem Spec
  4.    07 Aug 2016 #4
    Join Date : Jan 2016
    Posts : 5
    w10

    If I had happened to need to move a book from Calibre to Kobo last week I would have reverted to 1511 build on that machine until it was fixed! grrrrrrrr.


    Does anyone know if a Kindle still works?
      My ComputerSystem Spec
  5.    07 Aug 2016 #5
    Join Date : May 2015
    Posts : 12
    win 7
    Thread Starter

    I already wrote to Kobo


    Quote Originally Posted by tplocke View Post
    same here. Most annoying.
    Yes I already wrote to Kobo 2 times and I still wait from then answer, surely isn't not the best service in the world, after all the driver Microsoft are very old and from 2006, I don't understand why Microsoft have a driver so old that working with Windows XP-7-8-8.1 and 10 before the big update, change something for make a customer unhappy with the ereader
    but will see
      My ComputerSystem Spec
  6.    07 Aug 2016 #6
    Join Date : Oct 2013
    Newport, South Wales, UK
    Posts : 1,677
    Windows 10 Pro x64 FCU - XP/Vista/Win7/Win8.1 in VM for testing

    Microsoft does not create drivers for hardware/software other than their own items (Microsoft Mouse Etc),

    The suppliers write the drivers and provide them to Microsoft for distribution. It is up to the developers (in this case Kobo), to keep these up to date and compatible with the various windows versions
      My ComputerSystem Spec
  7.    07 Aug 2016 #7
    Join Date : May 2015
    Posts : 12
    win 7
    Thread Starter

    This is the chat I have few minutes ago with a customer service kobo:
    xxxxxxxxxxx@gmail.com: is a workstation Hp XW4300 old but working with any program Adobe Cloud
    Uzma A: Have you tried plugging in the device to different USB port on the computer? and have you re installed Kobo desk top from http://www.kobosetup.com?
    xxxxxxxxxxx@gmail.com: yes I did with no success, like I say I am not alone to have this kind of problems!
    Uzma A: I will forward the collected information to our support team for inquiry . In the mean time kindly set up and operate the device ( Kobo glo HD) over Wifi (if WiFi available) . I am sorry for inconvenience.
    xxxxxxxxxxx@gmail.com: No wi-fi so probably I have to return Kobo to where I bought, because this can be a final solution
    Uzma A: I am sorry for the inconvenience. We will email you back as soon as we receive information from our support team.
    xxxxxxxxxxx@gmail.com: I wait again few days, after the product will be returned I pretend what I bought working
    Uzma A: For your reference, I will be sending you a transcript of our conversation. Should you have any further questions or concerns, you can always reply back to that email and we will be able to assist you further.
    xxxxxxxxxxx@gmail.com: and I will send to Tenforum so anybody know
    xxxxxxxxxxx@gmail.com: have a good day!
    Last edited by Barman58; 07 Aug 2016 at 09:31. Reason: Remove email
      My ComputerSystem Spec
  8.    07 Aug 2016 #8
    Join Date : May 2015
    Posts : 12
    win 7
    Thread Starter

    Quote Originally Posted by Barman58 View Post
    Microsoft does not create drivers for hardware/software other than their own items (Microsoft Mouse Etc),

    The suppliers write the drivers and provide them to Microsoft for distribution. It is up to the developers (in this case Kobo), to keep these up to date and compatible with the various windows versions
    I hoped they working together, and I understand, Microsoft send to Kobo the last update, what Kobo have to do is check if anything working fine or not, but for Kobo is important sell products doesn't matter if the product don't work, anyway they don't know what to do for now, I give them few days after I return the product and ask back money for all book I already bought, because the Kobo is totally unusable
      My ComputerSystem Spec
  9.    07 Aug 2016 #9
    Join Date : Jul 2015
    Posts : 3,652
    10 Pro

    Quote Originally Posted by tplocke View Post
    Does anyone know if a Kindle still works?
    Kindle works fine. I don't use any Kindle software though - just Calibre.

    I don't know about Kobo but Kindle just connects as generic USB mass storage device using the same 2006 Microsoft driver as you - there are no specific drivers to install... I could (sometimes do) upload books via file explorer but generally use Calibre. Not sure if you could try that instead of Kobo desktop.
      My ComputerSystem Spec
  10.    07 Aug 2016 #10
    Join Date : Jan 2016
    Posts : 5
    w10

    I don't use Kobo desktop. on W10 1607 the OS does not see my KOBO Aura as an ereader and Calibre doesn't see it. File explorer just says it needs to be formatted.

    The KObo itself is fine. I found one of my pcs was within the 10 day rollback, rolled back to 1511. The kobo and Calibre came alive ( so I quickly bought some more books and downloaded them!) Have no re-installed 1607 from a thumb drive and Kobo is no longer seen properly. So now I'll watch this thread until Cariboou gets an answer
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Stand-By doesn't work after update
I updated my Laptop to 1607, and now I can't wake up my Laptop from Stand-By anymore. I only see the Background Image, nothing else. I can not log back in. Only pressing the power button longer and a PC restart will bring it back. Does anybody...
General Support
Page Plus X4 doesn't work after new update
Windows 10 went wrong Again! First I lost all my favorites, then my Computer experienced exceptions (what ever they are?) followed by random Crashes. So I did a clean install using my ISO disc and tried to Install Page Plus X4 which was...
General Support
My DVD-Rom doesn't work properly
Well I only noticed this now, when I tried burning the Windows 10 ISO on a DVD. The setup doesn't work, it returns an error. I also tried using Alcohol 120% to burn the image but it also fails with an error. I had a rewritable DVD lying around so I...
Drivers and Hardware
W10 in Unity mode doesn't work properly (vmware)
Hi there Build 9879 doesn't work properly in Unity mode ---(VMware workstation 10.0.4 and 11.0) Not a mega issue but Unity mode is great if you want to concurrently test things without flipping back into the VM's full screen mode. Part of...
Virtualization
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:49.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums