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  1.    03 May 2015 #1

    Info Request: Who makes the printer 'Maintenance' pages?


    Hi TenForums,

    I'm James. I'm new here. I thought I might start my activity here with a thought provoking question: Who [the printer manufacture (e.g. Canon), or Microsoft] make the printer 'maintenance' page in 'printer properties' dialog box. I ask because I have a Canon MG5420, and the icons and graphics on the maintenance tab look awful (Windows 95/98-ish). I just posted some feedback about it, in the Windows 10 feedback app, but I don't know clearly who's responsible for this page.

    Can anybody help?Click image for larger version. 

Name:	maintenance_screen.png 
Views:	48 
Size:	1.79 MB 
ID:	18382
      My System SpecsSystem Spec


  2. Joined : Jul 2014
    Serbia
    Posts : 6,963
    All kinds
       04 May 2015 #2

    Those programs must come from printers manufacturer, normally they come with drivers.
      My System SpecsSystem Spec


  3. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       04 May 2015 #3

    "Maintenance" is not a standard Printer properties dialog. Driver manufacturers can add tabs to this dialog for their own purposes and Canon has done just that. Both dialogs in your screenshot are Cannon software.
      My System SpecsSystem Spec

  4.    05 May 2015 #4

    That's interesting. So are all of the tabs at the top of the dialog box from Canon too? What, exactly, is from Canon, and what comes standard with Windows? Does Windows limit color-depth, icon file type, or font usage in these different tabs and dialog's, or does the printer manufacture choose to use lower the color depth in order to be backwards compatible with older OSes like Windows 98/2000?
      My System SpecsSystem Spec


  5. Joined : Jul 2014
    Serbia
    Posts : 6,963
    All kinds
       05 May 2015 #5

    MS does not write any specific drivers, manufacturers of parts do and send it to MS. Driver dialogs have to conform to some MS standards so they look pretty similar but reflect possibilities driver and windows "hooks" allow. Extra settings and maintenance programs are provided by manufacturer. Not sure about Canon but HP for instance provides other programs for download and use with their printers and are not automatically provided with drivers. With some of those programs you can even order supplies online.
      My System SpecsSystem Spec


  6. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       05 May 2015 #6

    It would appear that all of those tabs are custom tabs. It looks like a very old driver. Is that the driver that was installed by default in Windows? A driver manufacturer can choose which tabs to show, and provide their own custom tabs. It would seem that Cannon has chose to hide all the standard tabs, and use only custom tabs.

    Here is the standard priner properties dialog. Notice the custom Maintenance tab (this is a more modern Cannon driver dialog), but all the rest are standard tabs.

    Click image for larger version. 

Name:	Print-Test-Page.png 
Views:	92 
Size:	80.3 KB 
ID:	18428
      My System SpecsSystem Spec

  7.    05 May 2015 #7

    @Mystere, I'm sorry. That is only the dialog box that opens when I click on "Printer Settings" in the gray "Canon My Printer" box to the right of the screenshot. When I navigate to it from right clicking on the printer image in "Devices and Printers", and selecting "Printer Properties" from context menu, it looks just like your screenshot. Either way, I think I might contact Canon with feedback about their hideous tabs and dialog windows, before Windows 10 officially launches.
      My System SpecsSystem Spec

  8.    05 May 2015 #8

    Did you also notice the Deformed UAC (User Account Control) Icon in the grey "Canon My Printer" box to the right of the screenshot? Who controls that, Canon or Microsoft?
      My System SpecsSystem Spec


  9. Joined : Sep 2014
    Posts : 2,923
    Windows 10 Pro
       05 May 2015 #9

    JamesAndersonJr said: View Post
    Did you also notice the Deformed UAC (User Account Control) Icon in the grey "Canon My Printer" box to the right of the screenshot? Who controls that, Canon or Microsoft?
    Is it really that hard to guess?
      My System SpecsSystem Spec

  10.    03 Jun 2015 #10

    This is Nothing Short of Hilarious!


    This is Nothing Short of Hilarious! I'm Floored!

    Dear Mr. Anderson:
    Thank you for contacting Canon product support. I understand that you are experiencing difficulty using the 'My Printer' software program. I will be glad to assist you today.
    You noted that the 'corners' are giving you a problem. However, I am unsure of what is meant by this word. So, in order to better assist you, please reply to this email and clarify what is being referred to.
    Also, you mentioned the User Account Control to be distorted. Typically, this refers to the normal security setup on your Windows computer. Your computer may prompt you to verify any application before running it on your computer (for security purposes). For further clarification, are you attempting to install Canon or other software to your computer? If so, what appears to be distorted about the prompt?
    I look forward to your reply.
    Thank you for choosing Canon.
    Sincerely,
    Mika
    Technical Support Representative
    Special Note: Certain issues are very difficult to resolve via email. If you would prefer to speak to a technician for additional assistance, you may call our special toll-free number for email customers with unresolved issues by dialing 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). If you prefer to continue to communicate via email, reply to this message and we will respond as quickly as possible.
    Email is not a secure form of communication. Please do not send us your credit card number or other personal or account information via email.


    --Original Message--
    From: ******@****.***
    Date: 5/26/2015 2:02:39 AM
    To: MFP@cits.canon.com
    Subject: Response from Canon - PIXMA MG Series > PIXMA MG5420

    Email Support Form Message

    Product Type: PIXMA MG Series
    Product Name: PIXMA MG5420
    First Name: James
    Last Name: Anderson
    Address 1:
    City:
    State/Province:
    Zip/Postal Code:
    Country: USA
    Phone:
    Email Address: ******@****.***
    Email Verification: ******@****.***
    Product Serial Number:
    Date of Purchase: 11/10/2014
    Connection: Wi-Fi
    Operating Systems: Windows 8.1 (64 bit)
    Problem Type: Software

    Please provide the exact problem description
    (Please do not enter any credit card details or other financial information):
    Can you please fix the crumby corners of the Canon "My Printer" desktop application. And also, can you please fix the distorted UAC (User Account Control) icon on the main page of that same application. Thank You!

    **********Suggestion Transcript************

    2015-05-26 06:00:45 GMT : Shown : Suggested articles
    2015-05-26 06:00:53 GMT : Escalated : PIXMA MG5420 - Contact Us
    2015-05-26 06:00:53 GMT : Session timed out. : External Escalation Session Ended - Email sent

    Please provide previous troubleshooting steps, or information that can help Canon assist you:
    ugly!

    Has anything changed since the unit funtioned properly?
    (Installation of software, setting, cabling etc.):
    nope.

    Are you receiving a specific error code, if so please enter here:
    n/a
      My System SpecsSystem Spec


 
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