External hard drive not showing up after sleep and disconnect (Code 38


  1. Posts : 68
    windows 10
       #1

    External hard drive not showing up after sleep and disconnect (Code 38


    I have a Windows 10 laptop with a couple external hard drives connected to it. I disconnect the hard drive and put it to sleep and take it to work. After coming home I reconnect them. I can hear the sound effects of connecting and disconnecting, but they never show up in my computer, not even in disk management.

    I can see them in device manager. Universal Serial Bus controllers -> USB mass storage device, with a yellow exclamation mark. I checked and the error message is :

    Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

    This can be fixed by restarting the computer and I googled for a solution to no avail. I tried uninstalling and reinstalling the drivers.

    So if anyone knows how to fix this, please tell me so I don't have to restart computer all the time, thank you.
      My Computer

  2. Steve C's Avatar
    Posts : 6,374
    Windows 10 Pro 64 bit
       #2

    You could try enabling automount and rebooting, which will bring this volume online and keep it online through subsequent reboots. Enabling automount can be done by opening a Command Prompt window and invoking DISKPART -> automount enable -> exit
      My Computers


 

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