External hard drive not showing up after sleep and disconnect (Code 38

  1. Posts : 69
    windows 10

    External hard drive not showing up after sleep and disconnect (Code 38

    I have a Windows 10 laptop with a couple external hard drives connected to it. I disconnect the hard drive and put it to sleep and take it to work. After coming home I reconnect them. I can hear the sound effects of connecting and disconnecting, but they never show up in my computer, not even in disk management.

    I can see them in device manager. Universal Serial Bus controllers -> USB mass storage device, with a yellow exclamation mark. I checked and the error message is :

    Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

    This can be fixed by restarting the computer and I googled for a solution to no avail. I tried uninstalling and reinstalling the drivers.

    So if anyone knows how to fix this, please tell me so I don't have to restart computer all the time, thank you.
      My Computer

  2. Posts : 7,920
    Windows 11 Pro 64 bit

    You could try enabling automount and rebooting, which will bring this volume online and keep it online through subsequent reboots. Enabling automount can be done by opening a Command Prompt window and invoking DISKPART -> automount enable -> exit
      My Computers


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