Cannot use scroll Function after upgrading


  1. fin kid
    Posts : 2
    Windows 10 Pro
       New #1

    Cannot use scroll Function after upgrading


    Hi,
    I just upgraded my Acer notebook from Windows 7 Pro the other day. Although my touchpad is working fine, I cannot have it enable scrolling. I remember that I had a Synaptics touchpad driver used in the Win 7 OS. After searching around on the web, I attempted the following registry tweak in order to have this work:

    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh\UseScrollCursor set to 0

    This did not work, so I explored the manufacturer's website to look around for a driver update. It turned out that Acer does not support my laptop make (Aspire 5750g) for Win 10 driver; so I downloaded the driver from Synaptics' website (Synaptics_v19_0_19_1__C__x86-x64__Win10__Signed__MS_Win10_UXUI) . However, when attempting to install, I got the warning message attached.

    Cannot use scroll Function after upgrading-2016_07_26_02_23_151.png

    Although I attempted to install this anyways in a desperate attempt to make it work, this did not do the job.

    The list of installed programs shows v15 of the touchpad driver still there. However, I am not able to remove this:

    Cannot use scroll Function after upgrading-2016_07_26_02_27_082.png
    (That dll file is indeed not there)

    Can anyone please help me with this ? Many thanks in advance !
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  3. fin kid
    Posts : 2
    Windows 10 Pro
    Thread Starter
       New #2

    Bump. I would be grateful if anyone could please assist me with this.
    Many thanks for your help.
      My Computer
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