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  1.    23 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 7
    10

    Computer won't recognize headset microphone


    Hello,

    I recently got a new headset with a mic, as i have been using an external mic that was separate from my old headphones and was really old and dodgy. The new headset i got was the Plantronics Rig Flex LX. It has really good sound quality and everything works well on my Xbox. However, when i went to use it on my computer, the computer will recognize the headset as a playback device, but doesnt recognize it as a recording device.

    I have updated all of my drivers and tried plugging my headset into all of the 3 audio jacks (one for microphones, one for headphones, one for combination) but it still doesnt work.

    Does anyone know a solution?
      My ComputerSystem Spec
  2.    23 Jul 2016 #2
    Join Date : Jun 2016
    Los Angeles
    Posts : 962
    Windows 10 Pro

    Have you contacted their support? RIG Flex LX - Plantronics
      My ComputerSystem Spec
  3.    23 Jul 2016 #3
    Join Date : Jan 2014
    Inverness
    Posts : 1,142
    Win 10

    If it has a "TRRS" plug, it will require an adapter for PC's. PC's (most) require TRS type plugs, one for the mic and another for the headset.

    Here is an example of a TRRS plug (used with an iPhone and some game consoles such as a PS4).
    Click image for larger version. 

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    Here is an example of a 3.5mm TRS plug
    Click image for larger version. 

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    Attached Thumbnails Attached Thumbnails 3.5mm stereo plug.png  
      My ComputersSystem Spec
  4.    23 Jul 2016 #4
    Join Date : Jul 2016
    Posts : 7
    10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    If it has a "TRRS" plug, it will require an adapter for PC's. PC's (most) require TRS type plugs, one for the mic and another for the headset.

    Here is an example of a TRRS plug (used with an iPhone and some game consoles such as a PS4).
    Click image for larger version. 

Name:	PS4 headset plug.jpg 
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ID:	91648

    Here is an example of a 3.5mm TRS plug
    Click image for larger version. 

Name:	TRS Plug.jpg 
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ID:	91651
    The headset seems to have a TRRS plug. However, i did not think that would be a problem. I use the Alienware 17 laptop (planning to build a pc later this year), and it has 3 audio ports. They each have a diagram next to them. The diagrams (in order) are: A microphone, headphones, a headset (with the mic coming off of it). Because of the headset image, i would assume that it would be a TRRS port. That doesnt work though.
      My ComputerSystem Spec
  5.    23 Jul 2016 #5
    Join Date : Jan 2014
    Inverness
    Posts : 1,142
    Win 10

    That suggests it is TRRS compatible.

    Go to the Sounds panel and the Recording Section. "Stereo MIx" should be set as default recording device. That may not fix the mic detection problem but with stereo mix any (detected) input is active.

    Also, go to the Device Manager and display the Sound section. It should list the Realtek and possibly an HDMI audio device. If it has any others, such as the generic "HIgh Definition Audio Device", disable that, restart the PC and then see if its detected.
      My ComputersSystem Spec
  6.    23 Jul 2016 #6
    Join Date : Jul 2016
    Posts : 7
    10
    Thread Starter

    Quote Originally Posted by fireberd View Post
    That suggests it is TRRS compatible.

    Go to the Sounds panel and the Recording Section. "Stereo MIx" should be set as default recording device. That may not fix the mic detection problem but with stereo mix any (detected) input is active.

    Also, go to the Device Manager and display the Sound section. It should list the Realtek and possibly an HDMI audio device. If it has any others, such as the generic "HIgh Definition Audio Device", disable that, restart the PC and then see if its detected.
    Click image for larger version. 

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    This is what i see in device manager. Im not sure if the Speakers/Headphones (Realtek High Definition Audio) is the one your saying to disable, as that is what is default in playback devices in the sounds panel.

    Setting Stereo Mix as the default recording device and disabling everything else still didnt get the mic working, even when the headset is plugged into the microphone only audio port or the mic + sound audio port.
      My ComputerSystem Spec
  7.    23 Jul 2016 #7
    Join Date : Jan 2014
    Inverness
    Posts : 1,142
    Win 10

    That looks OK.
    This is what I'm seeing in my Recording Panel and Device Manager. You should have something similar.
    Just trying to get this part straight away. Are you using the Dell provided Realtek sound drivers?


    Click image for larger version. 

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    Click image for larger version. 

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      My ComputersSystem Spec
  8.    23 Jul 2016 #8
    Join Date : Jul 2016
    Posts : 7
    10
    Thread Starter

    I would assume I am using the Dell provided Realtek sound Drivers. Im not entirely sure though. Heres what I see in the same spot as your two images. The microphone that is disabled is the inbuilt microphone next to the webcam.

    Click image for larger version. 

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    Click image for larger version. 

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      My ComputerSystem Spec
  9.    24 Jul 2016 #9
    Join Date : Jan 2014
    Inverness
    Posts : 1,142
    Win 10

    Try enabling the mic and see if works/makes a difference.

    Also, temporarily disable the XSplit Stream Audio Renderer, in the Device Manager to see if it is causing the problem.
      My ComputersSystem Spec
  10.    24 Jul 2016 #10
    Join Date : Jul 2016
    Posts : 7
    10
    Thread Starter

    I tried disabling XSplit Audio Renderer. That didnt seem to do anything. Not sure if i should restart computer or not. Enabling the mic only enables my inbuilt mic next to my webcam, which is unusable because of the fans of the computer.
      My ComputerSystem Spec

 
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