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  1.    24 Jul 2016 #11
    Join Date : Jan 2014
    Posts : 1,228
    Win 10

    Restart after disabling the XSplit. May not make a difference but worth trying.

    What's left is the possibility the multi jack is the issue. A computer mic needs +5V DC to operate. If that is not being provided it could be a reason the mic is not detected or working. Another problem is the jack or internal components.

    Since the separate mic jack works, you could get a splitter, to provide separate TRS plugs for the mic and headset and try that. If that still does not work, it suggests there is a compatibility problem between the headset and your PC (since you reported the headset/mic work in a game console).
      My ComputersSystem Spec
  2.    26 Jul 2016 #12
    Join Date : Jul 2016
    Posts : 7
    Thread Starter

    Ok, so, i did a couple of things. First i checked in the computer manual to see if it was a TRRS audio port, to which it stated "microphone, or headphones or microphone and headphones combination." This proves that it is a TRRS audio port.

    Next, i went onto my dell inspiron 15 -7559, which is my work computer (which has a single TRRS audio port). I plugged the headset in and something came up, asking me what i plugged in. It seemed to be a dell program. It had options such as Speaker, Headphones, Headset (with mic). I selected the Headset (with mic) option and bam, the microphone worked.

    So what i was thinking, could my main computer with the troubles have something that has already determined that what i am plugging in is just headphones?
      My ComputerSystem Spec
  3.    26 Jul 2016 #13
    Join Date : Jul 2016
    Posts : 7
    Thread Starter

    And i think i just worked it out. I went into the alienware audio program. I was looking around for microphone related stuff and stumbled across this in advanced:

    Click image for larger version. 

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    The check box at the bottom was not checked, so it was not asking me anything when plugging in my headset. when i clicked on the port that was not grayed out, this appeared:

    Click image for larger version. 

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    And once i chose headset (with microphone) and tested it out in some of my programs that i can use voice in, it was working.

    Thanks for all the help leading up to this!!!
      My ComputerSystem Spec

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