Windows 10: Safe Mode: USB mouse won't work

  1.    19 Jul 2016 #1

    Safe Mode: USB mouse won't work


    Folks,

    This should be simple...

    I can boot into Safe Mode. That's cool. Safe Mode - Start Windows 10 in - Windows 10 Forums

    Unfortunately, I cannot use my USB mouse. I can use it in BIOS, but not in Safe Mode. It is attached to a motherboard USB header, directly, just like the keyboard. The keyboard IS usable in Safe Mode, so at least the USB drivers seem to be loading. (USB keyboard, if I have not made that clear.)

    The keyboard is a Logitech G110. In Safe Mode some of its functions (lit keys, for example) don't work. However, tab, control, the Windows key, etc., all work. Good enough.

    The mouse, a Logitech MX518, does not work. That makes it extremely hard for a non-expert user to get around windows. (Oh, it was a LOT of fun when I used the msconfig technique to boot into Safe Mode. THAT took quite a bit of fun to discover that Win-R would bring up the run window so I could tab along to deselect Safe Mode. LOL... Like I said, a "non-expert".)

    Is there any way to load mouse usb drivers in Safe Mode?

    Edited to add: I have a second machine, call it "B". In Safe Mode, its Logitech (G5) USB mouse works. Where/how do I find the settings in "A" which will make it work like "B"??? Is this a BIOS function or a Win10 function?

    Thanks,
    Ken

    Edited to correct the "B" machine mouse.
    Last edited by iamc3k; 22 Jul 2016 at 06:49.
      My ComputerSystem Spec

  2.    19 Jul 2016 #2

    Make sure both the mouse and keyboard are plugged into black USB 2.0 ports and not blue USB 3.0 ports.
      My ComputerSystem Spec

  3.    19 Jul 2016 #3

    NavyLCDR said: View Post
    Make sure both the mouse and keyboard are plugged into black USB 2.0 ports and not blue USB 3.0 ports.
    Thanks. Already double-checked. It's a Gigabyte Z170 UD5 mobo. The topmost usb ports (next to the ps/2 port) are listed as USB 2.0/1.1 ports. There are three 3.0s and one 3.1 port. The mouse and keyboard have always been installed in the USB2.0/1.1 ports.

    Ken
      My ComputerSystem Spec

  4.    20 Jul 2016 #4

    This is still not working.

    I performed an in-place repair install of Win10, just to make sure I didn't have anything amiss with my install. Even if I use the keyboard's USB port, in safe mode the USB mouse is STILL not recognized. (I've tried different mice: they all work normally in "normal" Win10.)

    Any ideas?

    Ken
      My ComputerSystem Spec

  5.    21 Jul 2016 #5

    Do you have Legacy mode for USB in BIOS ?
      My ComputersSystem Spec

  6.    21 Jul 2016 #6

    CountMike said: View Post
    Do you have Legacy mode for USB in BIOS ?
    CountMike,

    Thanks for look-see. Yeah, I do. It has been "enabled", (Gigabyte Z170X UD5 mobo, BIOS version F5). I tried to disable it, then rebooted into normal Windows 10, then went into Safe Mode...no change. I have since set it back to "enabled".

    I'm eager to keep trying...

    I bought a new USB mouse...no change
    I've downloaded every single driver from the Gigabyte mobo website and loaded/installed all of them...no change.
    I performed a Win10 repair install...no change. (Every diagnostic has shown that my OS is fine.)

    Is this a mobo hardware failure? Here's an image:

    Click image for larger version. 

Name:	USB image.JPG 
Views:	0 
Size:	103.1 KB 
ID:	91263

    There's an "Unknown Device" listed. That's new since I started troubleshooting this issue. I don't know what it is. If I disable it, there's no change. My mouse and keyboard are identified and work wonderfully in Win10, Normal.

    The safe mode behavior is odd.

    Thanks,
    Ken
      My ComputerSystem Spec

  7.    21 Jul 2016 #7

    If it was MB failure it wouldn't work in normal mode either. If it was because of USB ports, KB wouldn't work either. In safe mode only basic drivers work. Can you find some ordinary, cheap mouse to try with ?
    Just seen that picture, did you check under "Mice and other pointing devices" ?
      My ComputersSystem Spec

  8.    21 Jul 2016 #8

    CountMike,

    Thanks for the look back.

    Here's an expanded image, showing Mice and other pointing devices and USB devices (2 separate entries):

    Click image for larger version. 

Name:	USB image 2.JPG 
Views:	0 
Size:	110.3 KB 
ID:	91272

    As you can see, under USB devices, both the keyboard and the mouse are named (and they're correct). Under Mice and other pointing devices, it just shows HID-compliant...twice.

    Here are the two HID-compliant driver screenies, top one first:

    Click image for larger version. 

Name:	USB image 3.JPG 
Views:	0 
Size:	128.3 KB 
ID:	91274

    And the lower one:

    Click image for larger version. 

Name:	USB image 4.JPG 
Views:	0 
Size:	120.0 KB 
ID:	91275

    They are showing a Microsoft driver dated 6/21/2006. That may be the issue? The second listing shows a Power Management tab. It works. (I've got the mouse set to wake the computer from sleep.)

    Down on the USB devices listing, the specific entry for the Gaming Mouse G502 shows the correct driver, as shown, below:

    Click image for larger version. 

Name:	USB image 5.JPG 
Views:	0 
Size:	133.0 KB 
ID:	91278

    It's obvious that I'm confused. I know just enough to poke at it, without knowing what it is that I'm poking.

    In Safe Mode, I'd think that the basic windows drivers would work. I'm just trying to get the mouse to work as a pointing and selection device.

    Thanks,
    Ken

    (About to scrounge through some boxes to see if I have a USB-to-PS/2 dongle to try.)
      My ComputerSystem Spec

  9.    21 Jul 2016 #9

    Now I got stumped and confused too. "HID compliant mouse" is standard mouse driver but that mouse of yours may need special drivers not available (or working ) in safe mode. A run of the mill, ordinary USB mouse should work in safe mode too.
      My ComputersSystem Spec

  10.    22 Jul 2016 #10

    CountMike said: View Post
    Now I got stumped and confused too. "HID compliant mouse" is standard mouse driver but that mouse of yours may need special drivers not available (or working ) in safe mode. A run of the mill, ordinary USB mouse should work in safe mode too.
    Not a bad idea...

    I have another computer, running Windows 10. Its mouse works in Safe Mode.

    I took the working Safe Mode Mouse (hereafter called WSMM), plugged into the "bad" computer...and the WSMM worked!

    Now, the odd thing is that the "bad" computer has the Logitech G502 mouse because the previous mouse, a Logitech MX518, didn't work in Safe Mode. (The MX518 is far more basic, and much older, than a G502.) The WSMM is a Logitech G5. (Yeah, I like the feel and function of Logitech mice.)

    So...
    Safe Mode status with various mice:
    G5: works
    MX518: inop
    G502: inop

    It doesn't pass the sniff test. The MX518 is a more basic/older mouse than the G5, and the G5 is more basic/older than the G502. The newest doesn't work and the oldest doesn't work.

    Next test will be to take the MX518 and the G502 and see if they work in Safe Mode when hooked up to the other machine. (That'll have to wait for a few days.)

    Thanks,
    Ken
      My ComputerSystem Spec


 

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