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#11
Yeah, I'm still no closer to finding a solution.
Both drives appear under "This PC", and according to device manager they are both functioning properly. But something is very wrong:
- I put a DVD-RW with some data on it in my DVD-RW drive. Opened smarterase. Tried both quick erase and full erase. It shows both drives in the drop-down list so I can select my burner. After the drive light comes on for a second, the tray opens and a message pops up: "Disc not support !".
- I open up Burrrn and and I can't even select my DVD-RW drive. By default my blu-ray drive is selected but that drive is only a player.
- Nero CD-DVD-Speed standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.
- Nero InfoTool standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.
- Exact Audio Copy has been crashing constantly whenever I switch drives in the drop-down list. I figured out that Exact Audio Copy will work for me IF I close the software before and after each step I take when switching drives in the drop-down list - close program, eject disc, close tray, open program, switch drives, close program, re-open program - then it doesn't crash. If I just switch drives with a disc in a drive, or without closing the software between steps, it crashes the software every time, requiring a PC reboot before I can re-start the software.
The only software that seems so far to be acting normally is Imageburn. In Imageburn I was able to erase both my DVD-RW and CD-RW discs first try. With my disc erased with Imageburn, I was able to create a test disc successfully in Nero CD-DVD speed.
I've been reading some forums and I see SPTI mentioned a lot - something about admin privileges. I tried running the software as an administrator and it still doesn't function correctly. Could there be some Windows setting causing a global restriction on how the drives are accessed or read? These are both SATA drives of course. Why do some programs see one drive and some see the other but not both? Why can't I erase my DVD-RW with smart-erase but I can with imageburn? Why doesn't Burrrn list my DVD-RW drive? I really need some advice here. I really don't want to have to buy two brand new drives hoping the will work, when I know both of these drives are fine.
Maybe something in the BIOS?
Last edited by rivre; 18 Jul 2016 at 13:57.