Windows 10: Hardware connection advice Solved

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  1. Posts : 189
    Windows 10 Home 64-bit
       14 Jul 2016 #1

    Hardware connection advice


    Hello
    I would be grateful for advice on the best way to set up my laptop, docking station, hub, screen, mouse, keyboard, UPS battery unit, and external hard drive? I find if I connect my Touro external drive to the docking station USB 3 port it is not always recognised or if it is it makes a noise and it doesn’t show up when I try to eject safely. It works perfectly when connected directly to the laptop, which takes up the USB 3.0 port on the laptop. The docking station hasn’t been performing well since upgrading to Windows 10. My printer and router are connected via wifi
    ASUS Zenbook UX31E :
    1 USB 3, 1 USB 2,
    1 micro HDMI (with adapter)
    1 mini VGA (with adapter)
    ASUS USB3.0 HZ-2 Docking Station:
    1 x MIC in port
    1 x Audio out port
    4 x USB 3.0 port
    1 x DVI-I port
    1 x Standard HDMI port
    1 x 10/100/1000M LAN port
    1 x DC-in jack
    Mobility Lab Hub:
    4 x USB3.0 ports
    Touro 1TB/To external hard drive
    MS Arch Touch Mouse (via USB port)
    External Screen: Samsung SyncMaster 2023nw
    External Dell Keyboard
    EATON Ellipse Max UPS Battery pack

    At the moment I have the mouse in the USB 2 port on the laptop and the hub in the USB 3 port.
    The docking station “host” port is connected to the hub USB3
    The screen is connected to the docking station
    The keyboard is plugged into a USB2 port on the docking station
    The UPS battery is plugged into the other USB 2 port on docking station
    Which is fine until I have to connect the Touro or backup thumb drive which work better when connected directly to the laptop.
    Any suggestions?
    Many thanks
    Lizzy
      My System SpecsSystem Spec

  2.    14 Jul 2016 #2

    Lizzy, is the USB hub self powered ?
    By this I mean does it have its own power supply which you must plug into the wall.

    Is the Docking station self powered in the same way ?
    If it is, do you have the power supply ?
    Is ths the docking station ?
    Access Denied

    Is this the correct manual for your lappy ?
    Right Side - Asus U46E User Manual [Page 19]
    Last edited by COMPUTIAC; 15 Jul 2016 at 06:10.
      My System SpecsSystem Spec


  3. Posts : 189
    Windows 10 Home 64-bit
       15 Jul 2016 #3

    COMPUTIAC said: View Post
    Lizzy, is the USB hub self powered ?
    By this I mean does it have its own power supply which you must plug into the wall.

    Is the Docking station self powered in the same way ?
    If it is, do you have the power supply ?
    Is ths the docking station ?
    Access Denied

    Is this the correct manual for your lappy ?
    Right Side - Asus U46E User Manual [Page 19]
    Hi,
    That's not the correct manual. Mine is 13.3" Zenbook UX31E
    The manual can be found here
    Asus ASUS ZENBOOK UX31E | User Manual

    The hub is self powered but to be honest I don't think it's top of the range but was the only one in the shop.

    That is my docking station and it's not self powered but there is a DCIN jack port, but didn't come with a cable.
    Lizzy
      My System SpecsSystem Spec


  4. Posts : 189
    Windows 10 Home 64-bit
       15 Jul 2016 #4

    Lizzy said: View Post
    Hi,
    That's not the correct manual. Mine is 13.3" Zenbook UX31E
    The manual can be found here
    Asus ASUS ZENBOOK UX31E | User Manual

    The hub is self powered but to be honest I don't think it's top of the range but was the only one in the shop.

    That is my docking station and it's not self powered but there is a DCIN jack port, but didn't come with a cable.
    Lizzy
    I just looked at docking station box and it did come with a cable, but I have no idea where it is
    I'll have to search for it!!
    Sorry about that!
      My System SpecsSystem Spec

  5.    15 Jul 2016 #5

    Lizzy said: View Post
    I just looked at docking station box and it did come with a cable, but I have no idea where it is
    I'll have to search for it!!
    Sorry about that!
    OK, to be clear we are both talking about a power adapter for the docking station, correct ?
      My System SpecsSystem Spec


  6. Posts : 189
    Windows 10 Home 64-bit
       15 Jul 2016 #6

    COMPUTIAC said: View Post
    OK, to be clear we are both talking about a power adapter for the docking station, correct ?
    Yes, found and plugged in!
      My System SpecsSystem Spec

  7.    15 Jul 2016 #7

    Lizzy said: View Post
    Yes, found and plugged in!
    Great, please try things on the lappy and see if it performs better now.
    Maybe even try a restart.
      My System SpecsSystem Spec

  8.    15 Jul 2016 #8

    Look in Device manager for the docking station, find the Driver tab.
    Post a pic of the driver info.
      My System SpecsSystem Spec

  9. f14tomcat's Avatar
    Posts : 19,489
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       15 Jul 2016 #9

    The docking station has power plug?
      My System SpecsSystem Spec


  10. Posts : 189
    Windows 10 Home 64-bit
       15 Jul 2016 #10

    COMPUTIAC said: View Post
    Look in Device manager for the docking station, find the Driver tab.
    Post a pic of the driver info.
    Touro is working soundlessly

    Can't find the docking station. Which one is it? It's connected at the moment via the hub.Click image for larger version. 

Name:	Device manager.png 
Views:	20 
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      My System SpecsSystem Spec


 
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