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  1.    14 Jul 2016 #1
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit

    Hp Officejet Pro 8600 Premium. Scanner not working.


    Posting here because I do not see a forum for printers. Cannot scan from printer or pc. I have the windows 10 drivers from hp installed and device manager detects all hp printer drivers. Any one else have this issue, and or solution.

    Henry
      My ComputerSystem Spec
  2.    14 Jul 2016 #2
    Join Date : Nov 2015
    Posts : 2,799
    64bit Win 10 Pro ver 1709 Build 16299.19

    The drivers needed for scanning will appear in the imaging devices section of Device manager. You need to check that you have the scan drivers installed and showing up in there.
      My ComputersSystem Spec
  3.    14 Jul 2016 #3
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit
    Thread Starter

    Will check right now.

    Henry
      My ComputerSystem Spec
  4.    14 Jul 2016 #4
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit
    Thread Starter

    Just checked, only the webcam is listed.

    Henry
      My ComputerSystem Spec
  5.    14 Jul 2016 #5
    Join Date : Nov 2015
    Posts : 2,799
    64bit Win 10 Pro ver 1709 Build 16299.19

    If the scanner was turned on and no scanner driver shows up in Device Manager then you need to reinstall the drivers. There is the option of doing this for just the basic drivers or the full set of software to run your all-in-one device.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP(R) Customer Support
      My ComputersSystem Spec
  6.    14 Jul 2016 #6
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit
    Thread Starter

    Did that no luck.

    Henry
      My ComputerSystem Spec
  7.    14 Jul 2016 #7
    Join Date : Nov 2015
    Posts : 2,799
    64bit Win 10 Pro ver 1709 Build 16299.19

    Is the scanner new? Has it worked previously?
      My ComputersSystem Spec
  8.    14 Jul 2016 #8
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit
    Thread Starter

    It's 3 years old worked with windows 7, 8, 8.1

    Henry
      My ComputerSystem Spec
  9.    14 Jul 2016 #9
    Join Date : Nov 2015
    Posts : 2,799
    64bit Win 10 Pro ver 1709 Build 16299.19

    Ok, I'm at a loss now. Are you using the HP scanning software? Are you connecting to the computer via a USB connection or using it via a wireless network?
      My ComputersSystem Spec
  10.    14 Jul 2016 #10
    Join Date : Jan 2015
    Poughkeepsie, NY
    Posts : 276
    Windows 10 64 Bit
    Thread Starter

    Just got it fixed. Downloaded hp scan and capture app from ms store. This resovled the problem.

    Henry
      My ComputerSystem Spec

 
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