Windows 10: Hp Officejet Pro 8600 Premium. Scanner not working. Solved

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  1.    14 Jul 2016 #1

    Hp Officejet Pro 8600 Premium. Scanner not working.


    Posting here because I do not see a forum for printers. Cannot scan from printer or pc. I have the windows 10 drivers from hp installed and device manager detects all hp printer drivers. Any one else have this issue, and or solution.

    Henry
      My ComputerSystem Spec


  2. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       14 Jul 2016 #2

    The drivers needed for scanning will appear in the imaging devices section of Device manager. You need to check that you have the scan drivers installed and showing up in there.
      My ComputerSystem Spec

  3.    14 Jul 2016 #3

    Will check right now.

    Henry
      My ComputerSystem Spec

  4.    14 Jul 2016 #4

    Just checked, only the webcam is listed.

    Henry
      My ComputerSystem Spec


  5. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       14 Jul 2016 #5

    If the scanner was turned on and no scanner driver shows up in Device Manager then you need to reinstall the drivers. There is the option of doing this for just the basic drivers or the full set of software to run your all-in-one device.

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP(R) Customer Support
      My ComputerSystem Spec

  6.    14 Jul 2016 #6

    Did that no luck.

    Henry
      My ComputerSystem Spec


  7. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       14 Jul 2016 #7

    Is the scanner new? Has it worked previously?
      My ComputerSystem Spec

  8.    14 Jul 2016 #8

    It's 3 years old worked with windows 7, 8, 8.1

    Henry
      My ComputerSystem Spec


  9. Posts : 2,335
    64bit Win 10 Pro ver 1703 Build 15063.296
       14 Jul 2016 #9

    Ok, I'm at a loss now. Are you using the HP scanning software? Are you connecting to the computer via a USB connection or using it via a wireless network?
      My ComputerSystem Spec

  10.    14 Jul 2016 #10

    Just got it fixed. Downloaded hp scan and capture app from ms store. This resovled the problem.

    Henry
      My ComputerSystem Spec


 
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