Hp Officejet Pro 8600 Premium. Scanner not working.

Well done! Thanks for letting us know - hopefully this will help others in the same situation

Hewjr100 said:

Just got it fixed. Downloaded hp scan and capture app from ms store. This resovled the problem.

Henry

Hi:

I read this thread with great interest...:)

I just last night installed via network (ethernet) to my router on a new OEM Win10-Pro/64-bit system my HP 8600 Premium AIO. (This is an OEM Win10 system, not an upgrade.)

All I needed to do was d/l and run the latest Win10-compatible drivers from the HP site (release date Nov 2015).
It took all of 5 minutes (maybe less), with no muss or fuss.
Everything worked and continues to work just fine, both on the Win10 box AND on my two existing Win7 boxes: copy, fax, print and SCAN.

I did not need to install any additional apps from the MS App Store or from HP.
I wonder what the difference may be between our Win10 systems??
(I am using only a local account, but I doubt that matters?)
Did you install the full package (~118 MB, including bloatware) or just the "basic drivers"?

Just curious, in case I run into snags later....
Cheers,
MM

Hi:

Thanks for the quick reply.:)

FWIW, I've never seen the "scanner" listed as a separate device for the 8600 Premium on any of my 3 Windows 7 boxes and I don't see it listed under the Windows 10 devices, either (just the 8600 Printer and the 8600 Fax).

But the scanner worked and works just fine on all of them.
So I don't think it's Win10 quirk or bug.... At least it doesn't seem to be?:)

>>Just curious: Did you try to scan something after you installed the driver package, BEFORE you installed the separate "scan app"?

{Each computer is unique. And I don't wish to drag you down a rabbit hole. It just seems odd....}

Thanks again,

MM