Hp Officejet Pro 8600 Premium. Scanner not working. Solved

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  1. hTconeM9user's Avatar
    Posts : 2,685
    Windows 10x64 Home Version 1903 (Build 18362) 295

    Hewjr100 said: View Post
    I downloaded lastest drivers, full version from hp.

    What it looks like is the software for the scanner did not get installed it is different to drivers etc.
    But as long as you are ok with it and working then hopefully it will be ok
      My ComputerSystem Spec

  2.    #22

    Yep it's working.

      My ComputerSystem Spec

  3. MoxieMomma's Avatar
    Posts : 824
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)

    hTconeM9user said: View Post
    Wow that is strange because it should be, never come up against that before,
    Did yours come with a disc to put all the software in
    I think you have a different model?

    I have the exact same model as the OP (8600 AIO Premium), have had it installed on 3 different systems now (both Win7 and Win10) and NEVER saw the "scanner" listed separately in the Windows Control Panel. But it has always worked just fine, including the scanner.
    Having said that, I am on a Dell PC.

    >>If your HP 8600 is still under warranty, perhaps you might want to check on this directly with HP, as I do not think it should be necessary to install separate scanning apps. (At least I have not needed to do so.)

    >>HP has both email and -- I think -- chat support, as well as a forum. But you could also call their tech support; in the U.S. their number is 800-474-6836. You will need the full model number and the device serial number. Over the years, I have found their support to be quite decent.

    OTOH, if it's working OK, then it may be much ado about nothing.

      My ComputerSystem Spec

  4.    #24

    It is working fine at this time.


    Attachment 90376
      My ComputerSystem Spec

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