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  1. Joined : Jul 2015
    Eastbourne East Sussex UK
    Posts : 2,445
    Windows 10 Home x64: 1607 Redstone (1) Build 143934.693
       15 Jul 2016 #21

    Hewjr100 said: View Post
    I downloaded lastest drivers, full version from hp.

    What it looks like is the software for the scanner did not get installed it is different to drivers etc.
    But as long as you are ok with it and working then hopefully it will be ok
      My System SpecsSystem Spec

  2. Joined : Jan 2015
    Glen Cove, NY
    Posts : 146
    Windows 10 64 Bit
       15 Jul 2016 #22

    Yep it's working.

      My System SpecsSystem Spec

  3. Joined : Aug 2015
    Posts : 825
    Win10/64 Pro 1511 (and 2 Win 7/64 Ult & Pro systems)
       16 Jul 2016 #23

    hTconeM9user said: View Post
    Wow that is strange because it should be, never come up against that before,
    Did yours come with a disc to put all the software in
    I think you have a different model?

    I have the exact same model as the OP (8600 AIO Premium), have had it installed on 3 different systems now (both Win7 and Win10) and NEVER saw the "scanner" listed separately in the Windows Control Panel. But it has always worked just fine, including the scanner.
    Having said that, I am on a Dell PC.

    >>If your HP 8600 is still under warranty, perhaps you might want to check on this directly with HP, as I do not think it should be necessary to install separate scanning apps. (At least I have not needed to do so.)

    >>HP has both email and -- I think -- chat support, as well as a forum. But you could also call their tech support; in the U.S. their number is 800-474-6836. You will need the full model number and the device serial number. Over the years, I have found their support to be quite decent.

    OTOH, if it's working OK, then it may be much ado about nothing.

      My System SpecsSystem Spec

  4. Joined : Jan 2015
    Glen Cove, NY
    Posts : 146
    Windows 10 64 Bit
       16 Jul 2016 #24

    It is working fine at this time.


    Attachment 90376
      My System SpecsSystem Spec

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